Associate SOC Engineer | Remote, USA

The Associate SOC Engineer will be responsible for updating customer work requests and following operating procedures to perform MSS support tasks including health checks, reporting, work ticket acknowledgment and assignment, basic troubleshooting and other tasks as required for MSS service health and operation. The Associate SOC Engineer will contribute to the development of knowledge base and troubleshooting information to expand the efficiency and performance of MSS services. This role requires the ability to develop skills on multiple security products and work closely with the staff of higher tiers, Service Delivery, and clients to provide ongoing communication of status and timely response to MSS service tickets.

This is a third shift position working overnight Wednesday-Saturday.

How you'll make an impact:

• Serve as a primary responder for Cyber Operations client systems, taking ownership of client configuration issues and tracking through resolution

• Act as a point of escalation for other Engineers (Associate Engineer) and provide guidance and mentoring.

• Advise best practice on SIEM and Enterprise Security products to both technical and relatively non-technical personnel

• Provide remote consulting services via interactive client sessions to assist with implementation of multiple product vendors and technologies

• Implement and configure discipline software and appliance-based products in large enterprise environments

• Develop and maintain content and reporting

• Provide escalation support to Tier 1 and 2 for Authorized Support Customers, following processes and interacting appropriately with both customers and partners when required

• Perform knowledge transfers to clients regarding security and system configuration awareness

• Performs other duties as assigned

• Complies with all policies and standards

• Bachelor's Degree in Information System, Security or Networking or Associate's degree in above field with equivalent experience required

• 2-4 years experience in discipline domain required

• General security knowledge (IT knowledge, Network Troubleshooting, Cloud Certification, and other IT experience) Upon Hire preferred

• CCNA, SentinelOne, CrowdStrike, MS Sentinel, Splunk or MCSE Upon Hire preferred.

• CompTIA Security+ and/or Network+ upon hire preferred

• Experience working with Internal and client Ticketing and Knowledge Base Systems for Incident and Problem tracking as well as pro