Help Desk Specialist I - 505751

DNI Delaware Nation Industries
Wright-Patterson Air Force Base, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior

Job location

Wright-Patterson Air Force Base, United States of America

Tech stack

Microsoft Windows
Information Systems
Information Management
Windows Desktop
Tablet Computers
SC Clearance
Information Technology
ServiceNow

Job description

AFRL plans and executes USAF programs in the areas of basic research, exploratory development, and advanced development. Delaware Nation Industries is currently providing organizational support to the AFRL at Wright Patterson Air Force Base, OH. This support includes tasks to ensure an effective Information Management concept and structure that fosters timely deployment and optimal operation of Information Systems to support the research of the AFRL mission.

  • Provides end-user support of Windows desktops, laptops, and tablets.

  • Supports standard user applications.

  • Learn to install and configure Windows OS images, applications, and system tools.

  • Troubleshoots general IT system issues.

Requirements

  • General Windows desktop operating system support and troubleshooting.

  • Strong problem-solving skills.

  • Support ticketing/queue system use (Remedy, ServiceNow, etc.)

  • 0-2+ years of relevant experience.

  • Active Secret clearance (or higher).

  • Active Security+ (or 8570 equivalent).

Benefits & conditions

  • Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
  • Matching 401K
  • Short- and Long-Term Disability
  • Pet Insurance
  • Professional Development/Education Reimbursement
  • Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

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