IT Technician

Rush Group Limited, L.L.C.
Kansas City, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Junior

Job location

Kansas City, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Software Documentation
Computer Security
Desktop Computing
Disaster Recovery
Network Troubleshooting
Microsoft Office
Network Connections
Reliability Engineering
SQL Databases
Transmission Control Protocol (TCP)
Wireless Networks
Network Routers
Wireless Devices
Information Technology
Laptops

Job description

  • Support manufacturing by troubleshooting and resolving hardware, software, and network issues that impact production.

  • Maintain production broadcast systems, error-proofing systems, customer communication interfaces, scanners, printers, and associated hardware.

  • Install, configure, maintain, and upgrade desktops, laptops, mobile devices, printers, and peripheral equipment.

  • Monitor and maintain network connectivity, switches, routers, wireless devices, and server infrastructure.

  • Maintain backup hardware, software, and disaster recovery documentation for production systems.

  • Support preventative maintenance activities to maximize equipment reliability and minimize downtime.

  • Partner with vendors and corporate IT on system implementations, upgrades, and troubleshooting.

  • Maintain system documentation, asset inventories, and technical procedures.

  • Support continuous improvement, automation, and technology enhancement initiatives.

  • Monitor IT security, user access, and system integrity while maintaining confidential information.

  • Document support activities and ensure timely resolution of service requests.

  • Follow all company safety policies and support emergency response procedures.

Requirements

  • Associate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.

  • 1-2 years of IT support experience, preferably within a manufacturing or industrial environment.

  • Experience supporting Windows operating systems, Microsoft Office, Active Directory, TCP/IP networking, printers, scanners, switches, routers, and wireless infrastructure.

  • Familiarity with SQL, ERP/MES systems, production broadcast systems, or manufacturing technologies is preferred.

  • Strong troubleshooting and analytical problem-solving skills.

  • Excellent communication and customer service skills with the ability to support employees at all levels.

  • Ability to prioritize multiple tasks in a fast-paced production environment.

  • Demonstrated ability to maintain confidential information and exercise sound judgment.

  • Experience supporting Just-in-Time (JIT) manufacturing operations is preferred.

Health, Safety, Physical & Travel Requirements

  • Ability to work throughout a manufacturing environment, including standing, walking, bending, climbing ladders, and occasionally lifting up to 40 pounds.

  • Ability to safely work around production equipment while wearing required PPE.

  • Ability to respond quickly to production-related technical issues.

  • Flexibility to work overtime, weekends, or off-shift hours when required to support business operations.

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