Junior IT Support & Cabling Technician

• Install, terminate, test, label, and troubleshoot Cat5e and Cat6 data cabling
• Install and organize patch panels, network racks, wall plates, keystone jacks, and related equipment
• Route and properly support cabling above ceilings and through commercial buildings
• Assist with the installation of wireless access points, switches, firewalls, cameras, and access-control equipment
• Set up and deploy desktop computers, laptops, monitors, printers, and other business technology
• Troubleshoot basic Windows, hardware, software, printer, and network connectivity problems
• Assist users with Microsoft 365, Outlook, Teams, and other common business applications
• Perform onsite and remote technical support for clients
• Document completed work, equipment information, troubleshooting steps, and time entries
• Escalate more advanced issues to senior technicians when appropriate
• Communicate professionally with clients and coworkers throughout each assignment, * Take pride in doing clean, professional work
• Treat clients and their property with respect
• Arrive on time and communicate clearly
• Be willing to research unfamiliar problems
• Accept coaching and apply feedback
• Pay attention to labeling, documentation, and installation standards
• Want to develop from a junior technician into a well-rounded IT professional

What We Offer

• Hands-on experience across a broad range of business technologies
• Training and mentoring from experienced IT professionals
• Opportunities to develop skills in networking, Microsoft 365, cybersecurity, servers, cloud services, and technical support
• A varied work environment with both field projects and IT support responsibilities
• Opportunities for increased responsibility and career advancement as your technical skills develop

Vandalay Technology Services is seeking a motivated Junior IT Support & Cabling Technician to join our growing managed IT services team in the Dallas-Fort Worth area.

This position is ideal for someone who has hands-on experience installing structured data cabling and wants to expand their career into IT support, networking, Microsoft 365, cybersecurity, and business technology., * At least one year of experience installing or servicing structured data cabling

• Experience terminating and testing Cat5e or Cat6 cable
• Basic understanding of computers, networks, and common business technology
• Familiarity with Windows computers and Microsoft Office applications
• Ability to use basic hand tools, cable testers, punch-down tools, and termination equipment
• Strong troubleshooting and problem-solving skills
• Good written and verbal communication
• Dependable, organized, and attention to detail
• Ability to work independently while knowing when to ask for assistance
• Valid driver's license, reliable transportation, and ability to travel to client locations throughout the DFW area
• Ability to pass any required background screening

Preferred Qualifications

The following experience is helpful but not required:

• Previous help desk, desktop support, or field-service experience
• Microsoft 365 and Outlook support
• Basic TCP/IP, DHCP, DNS, Wi-Fi, and network troubleshooting
• Installation of network switches, wireless access points, firewalls, cameras, or access-control systems
• Experience working for an IT service provider or managed service provider
• CompTIA A+, Network+, Microsoft, or similar technical certifications

Physical and Work Requirements

• Ability to lift and carry equipment weighing up to approximately 50 pounds
• Ability to work from ladders and in ceiling spaces when necessary
• Ability to bend, kneel, reach, and work in commercial installation environments
• Willingness to perform a combination of onsite installation work and office or remote technical support
• Occasional after-hours or weekend project work may be required with advance notice

What We Are Looking For

Technical ability is important, but customer service and dependability are equally important. Our technicians work directly with business owners, executives, and employees who rely on us to keep their technology working.

Pulled from the full job description

• Professional development assistance
• Paid time off
• Opportunities for advancement
• Flexible schedule