IT TECHNICAL TRAINING COORDINATOR - INFORMATION TECHNOLOGY

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Receives direction from the IT Services Division Manager, however, exercises considerable independent action, initiative, and judgment in the day-to day operations; supervises, leads and coordinates the daily activities of assigned staff and contractors.

Responsible for managing, designing, developing, coordinating and conducting all technical training programs for all county departments.

Exercises considerable judgement and flexibility to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities.

Conduct county-wide training needs assessment and identify skills or knowledge gaps that need to be addressed

Participate in IT Projects to design and develop learning materials

Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience

Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets

Maintain, coordinate, and communicate training schedules with end users and stakeholders Solicit classroom enrollment and maintain class information/user registration within the Learning Management System

Collect and maintain training data to support department key performance indicators

Responsible for the coordination and oversite of vendors that provide technical training at multiple training venues.

Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods

Remain knowledgeable about IT applications and business strategies as related to training materials and courses

Assist technical managers, IT Business Systems Administrators and specialists to explain complex technical concepts and business/data workflows to non-technical audiences

Provide user training support with IT product launches and go-lives

Ability to maintain professionalism and order within the classroom to complete course objectives

Training content will include:

• Developed in-house software and systems - Training will be provided upon hire
• COTS applications implemented (Tyler, Superion, etc.)
• Microsoft Office

Use A/V equipment as necessary. Stay up to date on software and A/V systems for training purposes.

Bachelor's Degree or equivalent of four (4) years college courses in Business Information Systems or related field, in lieu of a Bachelor's Degree, six (6) years previous experience and/or training involving high-level technical instruction; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver's license. Must provide and maintain a personal vehicle to use to conduct official county business which may include after-hours return trips.

PERFORMANCE APTITUDES

Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

Human Interaction: Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate and control the actions of equipment, machinery, tools and/or materials requiring complex and rapid adjustments.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; may include the ability to perform mathematical operations involving basic algebraic principles and formulas and basic geometric principles and calculations.

Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness, and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

ADA COMPLIANCE

Physical Ability: Tasks require the ability to exert moderate physical effort in moderate work, typically involving some combination of stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderately heavy weight (20-50 pounds). Tasks may involve extended periods of time at a keyboard of workstation.

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as noise extremes, machinery, electric currents, or traffic hazards.

3.73.7 out of 5 stars Jonesboro, GA 30236 $60,671.75 a year