Remote IT System Engineer

We're seeking a Hybrid IT Systems Engineer to lead technical operations, serve as the top escalation point for our L1/L2 engineers, and oversee enterprise systems and cloud platforms for our diverse client environments. This is a hands-on leadership role, combining deep technical expertise, strategic project management, and a passion for delivering top-tier client service., Lead complex technical projects and manage enterprise systems

Oversee new client onboarding, ensuring smooth implementations

Provide expert escalation support for challenging system and end-user issues

Guide and mentor L1/L2 support teams to elevate service delivery as needed

Manage cloud platforms, enterprise applications, VoIP systems, and remote access infrastructure

Architect and manage mobile device strategies (iOS, Android)

Support financial data applications like Bloomberg, FactSet, and Enfusion

Lead capacity planning, system monitoring, performance tuning, and incident response

Own project management for client onboarding, from discovery to post-implementation

Bachelor's in Computer Science, IT, or related field or equivalent experience

7+ years of progressive IT support experience across all tiers

Strong expertise in Microsoft 365, Azure, G Suite, VoIP, and system administration

Advanced certifications (e.g., CompTIA CASP, MCSE, VMware, ITIL Expert)

Solid understanding of financial data applications and technical integrations

Experience with enterprise mobility and endpoint management

Networking know-how (VPNs, Firewalls, Cloud networking)

MSP experience is a plus

Excellent troubleshooting, communication, and customer service abilities

Experience with Scripting, RMM, Backups, KVM, DUO, Intune and Patch Management a plus, * How many years of experience of you have with Microsoft 365?

• Are you ok with Contract to Full Time?
• Do you have experience working in the financial sector?
• Do you have experience working for an MSP?

Pulled from the full job description Professional development assistance Paid parental leave Parental leave Health insurance Paid time off Vision insurance Dental insurance, Comprehensive medical, dental, and vision coverage

Paid parental leave

Paid courses and certifications

Generous PTO and a supportive, positive environment

Be part of a fast-growing company redefining the MSP space

Ready to Level Up Your Career?

• Apply now and join a company that's as committed to your growth as it is to delivering excellence to our clients. Let's build the future of managed services - together.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Option One Technologies is a next-generation managed IT and cloud platform revolutionizing how financial services and institutions access best-in-class technology. Founded in 2019 by alumni from the Boston-based hedge fund Highfields Capital Management, we are on a mission to make cutting-edge solutions accessible to all enterprises - from established firms to emerging innovators. We deliver secure, efficient, and expertly managed services that align technology with client success.