Desktop Support Administrator - Tier III

• Deliver high-level desktop support for hardware, software, and operating system issues affecting end users.
• Diagnose and resolve escalated problems involving Microsoft Windows 10 environments and related workstation technologies.
• Manage user accounts, permissions, and access requests within Active Directory.
• Respond to service desk requests with timely updates, accurate documentation, and effective issue resolution.
• Install, configure, and image desktops, laptops, and other endpoint devices for new and existing employees.
• Perform break/fix support for computers, peripherals, and other assigned equipment to minimize downtime.
• Troubleshoot system performance, connectivity, and application issues through structured problem-solving techniques.

• Coordinate with internal support teams when issues require deeper technical investigation or follow-up. Requirements - 7+ years of experience in desktop support, help desk, or a closely related technical support role.
• Strong hands-on experience supporting Microsoft Windows and Windows 10 environments.
• Practical knowledge of Active Directory administration, including account maintenance and access support.
• Proven ability to troubleshoot hardware, software, and peripheral issues in a detail-oriented setting.
• Experience working with service desk ticketing processes and maintaining clear support documentation.
• Familiarity with device imaging, deployment, and workstation configuration.
• Ability to handle break/fix tasks efficiently while providing strong customer service to end users. Technology Doesn't Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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