Information Technology Service Management Consultant

As an ITSM Consultant, you help organizations improve the way IT services are designed, delivered, supported, and continuously optimized.

You work closely with business and IT stakeholders to translate operational challenges into efficient processes and sustainable service management solutions.

Hungry for an amazing IT career?

In this role, you combine process knowledge, analytical thinking, and strong communication skills to improve service quality, user experience, and operational performance.

What you'll do

You analyze and improve IT service management processes by:

• Assessing existing ITSM processes and identifying improvement opportunities
• Designing and optimizing processes such as Incident, Problem, Change, Request, and Configuration Management
• Translating business and operational needs into clear functional requirements
• Organizing workshops with business and IT stakeholders
• Defining workflows, roles, responsibilities, and service procedures
• Supporting the implementation and optimization of ITSM platforms
• Creating process documentation, user stories, and acceptance criteria
• Defining and monitoring service levels, KPIs, and reporting
• Supporting testing, user acceptance, training, and change management
• Promoting ITIL best practices and continuous service improvement

• At least 3 years of experience in IT Service Management, process consulting, or a similar role
• Strong knowledge of ITIL processes and service management principles
• Experience with Incident, Problem, Change, Request, or Configuration Management
• Experience gathering and documenting business and functional requirements
• Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, BMC, or similar tools
• Experience with process modelling, workflow design, and stakeholder management
• Minimum of ITIL V4 certification
• Experience with Agile, Scrum, or project-based environments is a plus
• Strong analytical, communication, and problem-solving skills
• A structured, pragmatic, and customer-oriented mindset
• Fluency in Dutch, French and English.

• Challenging service management and transformation projects
• Exposure to different industries and enterprise environments
• Continuous learning and certification opportunities
• Personal follow-up and great colleagues
• A competitive salary package including extra benefits and a company car

About Splendit

Splendit is an IT co-sourcing company with a strong position in the market.

Thanks to our unique role, we have a clear overview of the IT landscape and contribute to some of the largest IT projects in Belgium.