Desktop Support Engineer L2 ES

• Provide L2 onsite and remote support for Windows and Apple devices, handling IMAC, advanced troubleshooting, and VIP support
• Perform asset tagging, CMDB updates, and inventory tracking across dedicated and dispatch sites per ITIL processes
• Support printers, AV systems, hardware refreshes, warranty coordination, and new hire onboarding

What You Need

• 1-2 years in L2 desktop support with Windows 10/11, macOS, Microsoft Office, and OS deployment
• Solid understanding of networking basics (TCP/IP, DNS, WINS) and common network devices (Cisco, HP)
• Experience with mobile devices, printer support, and working in an ITIL-managed environment
• Strong customer service mindset, documentation skills, and ability to work independently across Barcelona sites
• Valid driver's license and access to a personal vehicle for multi-location support

Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive L2 Desktop Support Technician to handle advanced hardware, software, and asset management across multiple sites in the Barcelona area. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day. + Client in 190+ countries + 6000+ Engineers + 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! What You'll Do