Servicenow Cmdb-Csdm Analyst

ppFor our international customer in Valencia, we are looking for a hybrid ServiceNow CMDB-CSDM Analyst./p pEU candidates are welcome to apply.Candidates need to be based in Valencia or willing to relocate to Valencia.Candidates need to be flexible to work across time zones, including alignment with US Eastern Time where required./p pWork permit is not provided.Candidates need to be fluent in English./p h3Tasks and responsibilities /h3 ul liImplementing and enforcing CSDM standards for Business Applications, Application Services, and Technical Services; /li liUsing CMDB Health Dashboards to detect and remediate duplicate, orphaned, or stale CIs; /li liDefining CI classes, attributes, naming conventions, and relationships, as well as managing the lifecycle of data; /li liManaging and troubleshooting ServiceNow Discovery, Service Mapping, and data ingestion from third-party tools; /li liWorking with IT teams to align Configuration Management with Incident, Change, and Asset Management; /li liCreating Data Dictionaries, data flow diagrams, and maintaining documentation for CSDM modeling; /li liResponsible for controlling and managing the configuration items, configuration data and related changes to that data aligned to the objective of establishing and maintaining the configuration baseline, in conjunction with the various process, platform and product owners; /li liSupport the Hardware and Software Asset management process owners with centralization and normalization of data, management of vendor and contracts while enabling cost optimization and reducing risk; /li liAssist in managing Discovery processes and schedules to ensure data is captured regularly and with minimal errors directly into the CMDB; /li liAssist with and enable Service Mapping providing a service-aware view within the CMDB; /li liLead process workshops when defining requirements and provide thought leadership and consensus building with stakeholders; /li liCapture business and user requirements, and provide estimates on the level of effort to deliver solution; /li liIdentify capabilities on the platform to meet business requirements and provide estimates on the level of effort to deliver solution; /li liFollow standard development and coding best practices, including agile/scrum concepts; /li liDesign and develop ServiceNow workflows and integrations according to project, process, and customer objectives; /li liAssess impact of changes and work with development teams to minimize technical debt on the platform; /li liManage the pipeline of demand and ongoing development activities, and work with platform owner to reprioritize new demand; /li liConduct review, system design, test, verification, and documentation activities; /li liManage clone and promotion activities across environments, including update sets management; /li liInvestigate capabilities on the platform and provide demos or build proof-of-concepts as needed; /li liWork with IT teams to build and support existing and new integrations with various systems; /li liIdentify opportunities to improve and streamline the overall platform and its performance; /li liCreate knowledge articles for internal knowledge sharing, and for consumption by other teams including the IT Help Desk and End Users; /li liAssist in roadmap planning based on platform capabilities against strategic business needs; /li liAssist with annual upgrade activities and implementation, and coordinate with stakeholders to ensure platform is stable; /li liProvide platform operations and maintenance support; Be available for off-hour release deployments and support; /li liConduct patching and remediation of security vulnerabilities; /li /ul h3Profile /h3 ul li+6 years of relevant IT experience; /li li+3 years of relevant experience using ServiceNow; /li li+3 years of experience with ServiceNow development including Business Rules, Glide, scripting, UI Policies, Flow Designer, and ACLs; /li liHands?on experience with ServiceNow CMDB, ITOM (Discovery/Service Mapping), and CSDM Framework; /li liDomain expertise and practical implementation experience in multiple applications on the ServiceNow platform (e.g. CMDB, Discovery, ITAM, ITSM, ITOM, ...); /li liUnderstanding of IT infrastructure, including servers, networks, cloud environments (AWS/Azure), and applications; /li liStrong ability to analyze large datasets, identify trends, and remediate errors; /li liExperience designing and developing solutions with PaaS solutions such as ServiceNow in an Agile Software Development environment; /li liExperience configuring and maintaining MID Server; /li liExperience with Service Portal UI design and configuration; /li liExperience leading workshops to solicit requirements, and explaining platform capabilities in layman's terms; /li liExcellent documentation (writing and diagramming), interpersonal, and communication skills; /li liGreat ability to work in a fast?moving environment and with minimal supervision; /li liGood understanding of organizational change management and communication; /li liOften requires ITIL Foundation and ServiceNow Certified Implementation Specialist (CIS) - CMDB or ITOM; /li liServiceNow System Administration or Application Development or Implementation Specialist Certification; /li liITILv3 or ITIL4 Certification preferred; /li /ul /p #J-*****-Ljbffr

activities and implementation, and coordinate with stakeholders to ensure platform is stable; /li liProvide platform operations and maintenance support; Be available for off-hour release deployments and support; /li liConduct patching and remediation of security vulnerabilities; /li /ul h3Profile /h3 ul li+6 years of relevant IT experience; /li li+3 years of relevant experience using ServiceNow; /li li+3 years of experience with ServiceNow development including Business Rules, Glide, scripting, UI Policies, Flow Designer, and ACLs; /li liHands?on experience with ServiceNow CMDB, ITOM (Discovery/Service Mapping), and CSDM Framework; /li liDomain expertise and practical implementation experience in multiple applications on the ServiceNow platform (e.g. CMDB, Discovery, ITAM, ITSM, ITOM, ...); /li liUnderstanding of IT infrastructure, including servers, networks, cloud environments (AWS/Azure), and applications; /li liStrong ability to analyze large datasets, identify trends, and remediate errors; /li liExperience designing and developing solutions with PaaS solutions such as ServiceNow in an Agile Software Development environment; /li liExperience configuring and maintaining MID Server; /li liExperience with Service Portal UI design and configuration; /li liExperience leading workshops to solicit requirements, and explaining platform capabilities in layman's terms; /li liExcellent documentation (writing and diagramming), interpersonal, and communication skills; /li liGreat ability to work in a fast?moving environment and with minimal supervision; /li liGood understanding of organizational change management and communication; /li liOften requires ITIL Foundation and ServiceNow Certified Implementation Specialist (CIS) - CMDB or ITOM; /li liServiceNow System Administration or Application Development or Implementation Specialist Certification; /li liITILv3 or ITIL4 Certification preferred; /li /ul /p #J-*****-Ljbffr