IT Help Desk Specialist

As an IT Help Desk Specialist, you will be responsible for providing essential first-line support to our entire school district. Your primary duties will include:

• Serving as the initial point of contact for all IT support requests from teachers, students, and administrative staff via phone, email, or our ticketing system.
• Diagnosing and resolving technical hardware and software issues for desktops, laptops, tablets, and peripherals.
• Installing, configuring, and maintaining computer systems, applications, and classroom technology, including interactive whiteboards and projectors.
• Assisting with user account management, including password resets, permissions, and onboarding of new users.
• Logging, tracking, and documenting all help desk interactions and their resolutions to maintain a comprehensive knowledge base.
• Escalating complex and unresolved issues to senior IT personnel in a timely manner.
• Providing clear and patient guidance to users to help them resolve their technical problems.
• Contributing to IT projects and supporting technology roll-outs across the district.

We are looking for a candidate with a strong technical aptitude and a passion for customer service. The key qualifications include:

• Proven experience in an IT help desk or technical support role.
• Strong working knowledge of Windows operating systems and Microsoft Office Suite; familiarity with macOS or Chrome OS is a plus.
• Hands-on experience with troubleshooting PC hardware, printers, and other common peripherals.
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal abilities, with a talent for explaining technical information to non-technical individuals.
• A strong customer-service orientation and a patient, professional demeanour.
• The ability to organise and prioritise tasks effectively in a busy environment.
• Experience working within an educational or public sector setting would be a significant advantage.

Carlisle Local School District offers a supportive work environment and a benefits package designed to support our valued employees. Benefits for this role include:

• A competitive hourly wage.
• Opportunities for continuous professional development and training.
• A collaborative and community-focused work culture.
• The rewarding experience of contributing directly to the success and education of our students.Inscribirse en esta oferta Recibir ofertas similares por correo electrónico Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies.

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