Senior IT Technician - Exeter / Taunton (Plymouth, Barnstaple, Taunton & Yeovil Area - £32k to £36k

We are looking for a senior and experienced level 2 IT Technician to join our growing education support team in the and Somerset / Devon area. This is a field-based role (WFH), providing on-site IT support and leading project installations at schools and businesses throughout the Plymouth, Barnstaple, Taunton and Yeovil area .

As a Senior IT Engineer you will deliver some regular scheduled support to our education customers and SME's. Due to the varied nature of the role, support will encompass aspects of 1st and 2nd line tasks,.

The ideal candidate will be comfortable leading projects works, such as:

Infrastructure Projects

• Deploy new Windows Servers (physical and virtual)
• Microsoft Hyper-V installations and migrations
• VMware migrations (where applicable)
• Active Directory design and migrations
• Microsoft Entra ID (Azure AD) implementations
• Microsoft Intune deployments
• Microsoft 365 tenant migrations
• Exchange Online migrations
• SharePoint Online migrations
• OneDrive migrations
• File server migrations
• Storage migrations (NAS/SAN)

Networking Projects

• Design and install UniFi and Ruckus networks
• VLAN design and implementation
• Layer 3 routing
• Site-to-site VPNs
• Remote access VPNs
• Firewall replacements and migrations
• Wi-Fi surveys and optimisation
• Internet connection migrations
• SD-WAN deployments
• Structured troubleshooting of complex networking issue

Cyber Security Projects

• Microsoft Defender/ESET/Sophos for Business/Education deployment
• MFA rollout
• Conditional Access policies
• BitLocker deployment
• Security baselines
• Secure Score improvements
• Email security
• DNS filtering
• Backup and Disaster Recovery planning
• Cyber Essentials remediation
• Vulnerability remediation

Cloud Projects

• Azure Virtual Desktop
• Azure Virtual Machines
• Azure networking
• Azure Backup
• Azure Site Recovery
• Hybrid identity
• Hybrid Exchange
• Migrations

Education Projects

• New school ICT suites
• Classroom PC refreshes
• Chromebook deployments
• iPad deployments via MDM
• Promethean screen installations
• CleverTouch installations
• School server replacements including SCCM
• Safeguarding filtering implementation
• MIS migrations (SIMS, Arbor, Bromcom)
• School Wi-Fi upgrades including DfE Connect the Classroom

UniFi Projects

• Dream Machine Pro/Enterprise deployment
• UXG Enterprise firewalls
• UniFi switches
• Wi-Fi 6/7 AP deployment
• UniFi Protect
• CCTV installations
• UniFi Access door entry
• UniFi Talk
• Site Magic VPN
• Multi-site management

Project Management

• Scope projects
• Produce technical designs
• Create implementation plans
• Risk assessments
• Change management
• Customer meetings
• Project documentation
• Handover documentation
• Knowledge transfer to support

Escalation Work

Although primarily project-based, you may also:

• Resolve more complex 2nd line escalations
• Root cause analysis
• Performance troubleshooting
• Disaster recovery incidents
• Critical outages
• Vendor liaison with Microsoft, HP, Dell, Ubiquiti, Sophos etc.

Your responsibilities will include:

• Conducting regular scheduled visits to schools and the odd business, providing IT support
• Responding to emergency call-outs as an when required to to both schools and businesses.
• Delivering and supporting IT projects within schools and businesses.
• Providing expert advice and technical support in person, remotely and over the telephone.

• Previous experience in an IT support role within a school or educational MSP setting or business MSP. Such as Computeam or ICT4
• Excellent communication and customer service skills, plus a good telephone manner
• Ability to work independently and manage your own workload
• Strong problem-solving skills and attention to detail
• A full UK driving licence and access to your own vehicle
• Willingness to undergo an enhanced DBS and safeguarding check

Pulled from the full job description

• Paid training

• Financial planning services

• Annual leave

• Employee discount

• Bereavement leave

• Free parking

• Additional leave, Salary: £32000 - £34,000 per annum (May be increased depending on skillsets / experience) Bonus & Commission:

• Up to £1,200 annual bonus

• Individual and team commission schemes available

Schedule: Monday to Friday, We believe in rewarding our team with a comprehensive benefits package, including:

Financial Benefits

• Competitive salary (£32,000 to £34,000) May be increased depending on skillsets / experience
• Annual bonus (up to £1,200)
• Individual and team commission schemes
• Mileage and expenses fully covered

Medical & Wellbeing

• Private medical care / medical cash plan covering:
• GP consultations, diagnostics, prescriptions, vaccinations
• Hospital stays, A&E, NHS parking
• Therapy treatments (physiotherapy, osteopathy, acupuncture, chiropractic, and more)
• Optical (eye tests, prescriptions, glasses/contacts)
• Dental (check-ups, treatments, hygienist, X-rays, fillings)
• Free coverage for up to 5 children per household (up to age 18)

Additional Benefits

• 20 days holiday + bank holidays
• Extra paid time off during the Christmas/New Year period (2-4 days)
• Employee discounts
• Free on-site parking
• Company pension scheme
• Laptop or MacBook provided
• Supportive team environment and ongoing training

Pay: £32,000.00-£36,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Employee discount
• Financial planning services
• Free parking
• On-site parking
• Private medical insurance

Soltech IT is a trusted provider of IT support and services to businesses and schools across the South West of England. We specialise in hands-on, client-focused ICT solutions, with a strong reputation in the primary education sector.