IT Support Engineer

We are seeking a motivated and customer-focused IT Support Engineer to join our growing team in Manchester. This is an excellent opportunity for someone who enjoys solving technical challenges, supporting end users, and delivering high-quality IT services. As an IT Support Engineer, you will provide technical assistance for hardware, software, business applications, and IT systems while ensuring excellent customer service. We offer a supportive working environment, ongoing technical training, and excellent opportunities for career progression.

What You'll Do

• Provide first-line and second-line IT support to end users via phone, email, remote support, and ticketing systems.
• Diagnose and resolve hardware, software, printer, network, and system issues.
• Install, configure, and maintain desktops, laptops, mobile devices, and business applications.
• Support Microsoft Windows, Microsoft 365, and other business systems.
• Manage user accounts, passwords, and access permissions.
• Record, update, and maintain accurate service tickets and technical documentation.
• Escalate complex technical issues to senior technical teams when required.
• Assist with IT equipment setup, deployment, and maintenance.
• Collaborate with colleagues to improve service delivery and technical processes.
• Follow IT security, data protection, and company procedures.
• Deliver professional and customer-focused technical support.

• Previous experience in IT support, technical support, help desk, service desk, customer service, or a related role is beneficial but not essential.
• Basic knowledge of Microsoft Windows, Microsoft 365, computer hardware, networking, and common business applications is advantageous.
• Strong communication and customer service skills.
• Good troubleshooting and problem-solving abilities.
• Comfortable learning new technologies and systems.
• Good organisational skills and attention to detail.
• Ability to prioritise work and manage multiple tasks.
• Ability to work independently and collaboratively within a team.
• Relevant IT qualifications or certifications are welcomed but not required.