IT Technical Services Manager

PropRec Search are seeking a highly experienced Technical Services Manager (TSM) to act as the technical authority, trusted advisor, and senior technical voice of the customer internally across a portfolio of enterprise customers. This is a strategic, customer-facing leadership role where you will take ownership of the customer's technology services, ensuring they deliver measurable business value, operational excellence, and continuous improvement.

You will operate at the intersection of technical leadership, service governance, and executive engagement, shaping technology roadmaps, mitigating risk, validating change, and driving transformation outcomes within complex managed services environments. Working across a matrix delivery model, you will provide technical leadership, governance and assurance across our teams, partners and third parties, ensuring services remain aligned to customer outcomes, operational best practice and long-term strategic direction, * Build strong relationships with customers and senior stakeholders.

• Lead Quarterly Business Reviews (QBRs) and technical governance meetings.
• Develop technology roadmaps and Service Improvement Plans.
• Provide technical leadership during major incidents and change management activities.
• Manage technical risks and ensure services align with business objectives.
• Support projects, operational delivery, and service optimisation.
• Promote security, compliance, and best practice across customer environments.

• Experience in a customer-facing technical leadership role.
• Strong stakeholder management and communication skills.
• Broad enterprise IT knowledge across cloud, infrastructure, networking, Microsoft technologies, and managed services.
• Experience with ITIL, Incident, Problem, Change, and Risk Management.
• Ability to work across multiple technical teams and third-party suppliers.

Technical Ability Networking & Security

• Networking fundamentals (LAN/WAN, firewalls, SD-WAN, load balancing)
• Cybersecurity frameworks and best practices
• Identity and access management

Automation & Modern Practices

• Infrastructure-as-Code (Terraform, ARM or similar)

Monitoring, observability and operational tooling Cloud & Platforms

• Microsoft Azure (IaaS, PaaS, governance, cost optimisation)
• Hybrid cloud architectures

End User & Virtualisation

• Citrix (Virtual Apps, Virtual Desktops)
• Microsoft 365 / Endpoint Management

Infrastructure

• Windows Server (Active Directory, Group Policy, identity services)
• Virtualisation (VMware / Hyper-V)

• Strategic, customer-facing leadership role.
• Work with enterprise customers on complex technology environments.
• Opportunity to influence technology strategy and service improvement.
• Excellent career development within a growing managed services business.