Tier 2 - MSP Support Technician

• Provide advanced troubleshooting and support for Office 365, Microsoft 365, and Azure environments.
• Assist with Intune device management, including enrollments, policies, compliance, and application deployments.
• Configure, maintain, and support Windows Servers, Active Directory, Group Policy, and related infrastructure.
• Handle PC installations, imaging, and deployments using tools such as MEM (Microsoft Endpoint Manager) and other deployment solutions.
• Work with network equipment (firewalls, switches, routers, Wi-Fi solutions such as UniFi and similar platforms).
• Assist with backup solutions (on-prem and cloud) and ensure data integrity across client systems.
• Support line-of-business applications, including EMR/EHR (healthcare), QuickBooks, and other industry-specific tools.
• Troubleshoot and support peripherals such as printers, scanners, copiers, and medical devices (EKG machines, ultrasound systems, etc.).
• Provide on-site and remote support for clients, ensuring quick turnaround on tickets.
• Maintain detailed documentation of work performed in company systems (ticketing, asset management, client records).
• Assist with network cabling, rack organization, and hardware installations as needed.
• Collaborate with senior engineers on larger projects such as server migrations, cloud transitions, cybersecurity implementations, and system upgrades.
• Monitor and respond to alerts from RMM and EDR tools (Syncro, Ninja, SentinelOne, Guardz, Huntress, etc.).
• Maintain client satisfaction by following up on open issues and ensuring timely resolution.

Full Circle MSP is seeking an experienced and motivated Level 2 Technician to join our growing team. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and the capacity to handle a wide variety of IT tasks across multiple client environments. This role requires hands-on support, remote troubleshooting, project deployments, and the ability to work independently while providing exceptional customer service., * 1-3 years of IT support experience, preferably in a Managed Service Provider (MSP) environment.

• Strong knowledge of Office 365, Azure AD, and Intune administration.
• Familiarity with networking concepts (DNS, DHCP, VPNs, VLANs, firewalls)
• Understanding of cybersecurity practices, patching, and vulnerability management.
• Excellent written and verbal communication skills with a customer-first mindset.
• Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment.

Physical & Other Requirements

• Ability to lift up to 25 pounds (PCs, networking gear, UPS units, etc.).
• Must have a valid driver's license and a clean driving record.
• Must have reliable personal transportation for traveling to client sites.
• Willingness to participate in an on-call rotation when required.

Pulled from the full job description

• Referral program
• Paid time off
• Opportunities for advancement, * Competitive pay based on experience.
• Opportunities for growth and advancement within a rapidly expanding MSP.
• Hands-on experience with modern IT tools, cloud technologies, and cybersecurity platforms.
• Collaborative and supportive team environment.

Job Type: Full-time

Pay: $23.52 - $30.00 per hour

Benefits:

• Paid time off
• Referral program