Cloud Operations Enigneer

• Serve as the primary escalation point for the service desk, tackling complex troubleshooting for applications, virtual workspaces, network and performance issues, and a variety of service requests
• Administer and maintain Windows systems, leveraging technologies such as PowerShell Desired State Configuration (DSC) and Group Policy Objects (GPO), and manage software bundles for diverse virtual desktop environments
• Oversee Kubernetes clusters in a private-cloud setting, including ongoing maintenance, troubleshooting, and incident response
• Deploy and maintain both commercial and custom software using AWS Cloud Services (EC2, EKS, S3, Workspaces, and more), ensuring proper snapshot management and system reliability
• Collaborate closely with Cyber Security and Engineering teams to optimize cloud solutions and support DevOps continuous improvement initiatives
• Analyze and support systems engineering functions for new system development, critical enhancements, and patching, all in line with established system engineering and configuration management processes
• Automate routine operational tasks and maintain automated job schedules to drive efficiency
• Use Jira to track Tier 2 issues and communicate ongoing work and status updates with customers

• Bachelor's degree in Computer Science, Cybersecurity, or a related field and 2+ years of relevant experience - or, if you don't have a degree, we welcome candidates with 5+ years of directly related experience
• At least 1 year of hands-on experience with Kubernetes and Docker 1+ year of experience working with AWS Cloud services
• Ability to meet DoD 8570 IAT II requirements (Security+ or higher certification) Comfortable working in both remote and on-site environments Willingness to complete a Counterintelligence Polygraph if required
• Excellent communication skills
• A strong 'customer first' mindset

Desired Qualification:

• 2+ years of hands-on experience scripting with Python and Bash
• 2+ years of experience working in Agile environments 2+ years of leadership experience in a relevant technical area
• Technical certifications are a big plus, especially AWS Cloud Practitioner or Certified Kubernetes Administrator (CKA)

Pulled from the full job description

• Referral program
• Professional development assistance
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance