Systems Engineer - NOC Network Support 2

As a Technical Support Specialist within our Global Enterprise Customer Care (WGECC) team, you will provide premier support to our enterprise customers. You will serve as the face of the company, troubleshooting network issues, maintaining network devices, and acting as a strong customer advocate to ensure timely, best-in-class resolutions., * Provide front-line technical support and troubleshooting for customer network issues.

• Perform circuit testing, manage SDWAN routing, and maintain devices within customer networks.
• Monitor ticket queues and escalate unresolved issues to ensure SLA compliance.
• Document all customer interactions accurately using provided ticketing toolsets.
• Mentor less-experienced team members.
• Maintain strict user, customer, and departmental confidentiality at all times., Procurement Systems Integration Engineer - Remote Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterpris…

• 1 day ago
• Apply easily

• Experience: 3 to 5 years working in a Network Operations Center (NOC) environment.
• Citizenship: U.S. Citizenship is strictly required (must be legally able to support servers hosting government and legal entities).
• Clearance: Ability to obtain a Government Confidential Security Clearance.
• Education: Bachelor's degree or equivalent relevant work experience.
• Technical Experience: Proven background in networking technologies (e.g., SDWAN, routing, switching, and wireless) as well as circuit testing.
• Availability: Willingness to work a 24x7 schedule, including nights, weekends, and holidays.
• Language: Fluency in English (written and verbal).
• Attributes: Highly organized, detail-oriented, team-centric, and customer-focused with a strong sense of urgency., * Degree in Information Technology (IT).
• Active industry certifications (e.g., Cisco CCNA or Juniper JNCIA).
• Previous experience in a service provider or IT service desk environment.
• Familiarity with ITIL methodology and ticketing software.

• $100,000-150,000 per year