IT Service Management

Management, Communication Cyber Security Active Directory Secret Clearance Security Policies Technical Support Help Desk Support Microsoft Windows Business Valuation IT Service Management Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) Top Secret-Sensitive Compartmented Information (TS/SCI Clearance), Serve as the first point of contact for IT-related incidents and service requests via phone, email, chat, and ticketing systems.

Troubleshoot and resolve issues involving:

Windows operating systems

Microsoft 365 applications

Active Directory user accounts

VPN connectivity

Network access

Mobile devices

Printers and peripheral equipment

Create, update, document, and close tickets within the organization's IT Service Management platform.

Escalate unresolved incidents to appropriate Tier II, Tier III, or engineering teams while maintaining ownership and communication with customers.

Perform password resets, account provisioning, access management, and user onboarding/offboarding support.

Monitor ticket queues to ensure service requests are addressed within established SLA requirements.

Maintain detailed documentation of troubleshooting steps, resolutions, and customer interactions.

Support enterprise cybersecurity requirements by following established security policies and procedures.

Collaborate with internal teams to identify recurring issues and recommend process improvements.

Participate in shift rotations, after-hours support, or on-call activities as required., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Loan Acquisition Specialist OneMain Financial

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This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret), Help desk support, Help desk, Service desk, Troubleshooting, Active directory, Technical support, Phone support

Top Skills Details

Help desk support,Help desk,Service desk,Troubleshooting,Active directory,Technical support,Phone support

Additional Skills & Qualifications

Working knowledge of:

Microsoft Windows 10/11

Microsoft 365 Suite

Active Directory

Exchange Online, Proactivity Coordinating Supply Chain Communication Change Orders Microsoft 365 User Accounts Bluebeam Revu Security Tools Detail Oriented Microsoft Azure Microsoft Teams Change Requests Customer Service Active Directory Self-Sufficiency Technical Issues Technical Support Help Desk Support Information Systems Hardware Components Microsoft SharePoint Data Storage Devices Organizational Skills Azure Active Directory Artificial Intelligence Mobile Device Management End-User Training And Support Accubid (Estimating Software) Endpoint Detection And Response Troubleshooting (Problem Solving) Transmission Control Protocol (TCP) Dynamic Host Configuration Protocol (DHCP) Microsoft Intune (Mobile Device Management Software) +0

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.