Help Desk Analyst
Role details
Job location
Tech stack
Job description
A growing organization in the Westerville, Ohio area is seeking a full time Help Desk Analyst to join its Information Technology team. This position offers the opportunity to support a modern Microsoft environment while serving as a key resource for end user technology, device management, software deployment, and IT operations. The ideal candidate enjoys solving technical challenges, building relationships with users, and improving the overall technology experience across the business., Tech Breakdown
- 60% Windows Support & Administration
- 25% Microsoft 365 & Endpoint Management
- 15% Hardware, Networking & Infrastructure Support
Daily Responsibilities
- 75% Hands On Technical Support
- 10% Documentation & Process Improvement
- 15% Team Collaboration & Project Work
Requirements
This is an excellent opportunity for someone looking to move beyond a traditional support role and gain exposure to broader IT initiatives. The team is seeking an individual who wants ownership, enjoys finding long term solutions, and is interested in developing expertise in Microsoft 365, Intune, endpoint administration, automation, and technology projects. The position offers strong visibility, collaboration with multiple departments, and opportunities for professional growth., * Experience providing technical support in a corporate environment
- Strong troubleshooting skills across hardware and software platforms
- Experience supporting Windows 10 and Windows 11 environments
- Understanding of Active Directory, user account management, and device support
- Excellent communication and customer service skills
- Ability to work onsite and support multiple locations as needed
Desired Skills & Experience
- Experience with Microsoft 365 administration
- Exposure to Microsoft Intune or endpoint management tools
- Experience with imaging, software deployment, and patch management
- Knowledge of networking fundamentals
- Process improvement and documentation experience