Configuration Management Specialist (IT Tech I)

• Oversee the government's mobile phone account and serves as a liaison between Verizon and other agencies. This includes starting and terminating phone lines, drafting quotes, authorizing phone purchases, improving account processes, and Verizon account administration.
• Serve as resource for billing and account inquiries.
• Maintain an inventory and two-year refresh plan of all mobile devices.
• Order and house an inventory of new stock for refresh and emergency replacements.
• Deploy cell phones to customers according to the refresh plan. Decommission old phones following best practices to ensure data is securely destroyed.
• Administer the Mobile Device Management (MDM) solution in place for mobile devices. This includes enrolling and removing devices, building and applying configuration profiles, and researching and implementing enhancements or new solutions.
• Troubleshoot advanced software and mechanical issues with phones and tablets. Provide analysis and solutions for common and trending issues.
• Research future mobile technology and provide recommendation for device and accessory purchases. Provide guidance for application purchases and support. Devices will need to service a multitude of use case scenarios.
• Protect county data and follow suggested practices for device encryption, loss prevention, stolen devices, and device disposal.
• Develop and maintain documentation on departmental process, instructional guides, and communication. Keep a central repository of information that will need to be shared internally and externally.
• Performs other duties as required

(NOTE:) The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.

Education: Possession of a High School Diploma or equivalent plus a minimum of two (2) years of technical and troubleshooting experience.

Preferred Education: Bachelor's or Master's Degree in Information Technology or related field plus two (2) years of experience that includes equipment deployment.

Knowledge, Skills, and Abilities (Entry-level)

• Knowledge of Mobile Device Management with Microsoft Intune
• Skill in technical troubleshooting and effective communication
• Ability to work as a team, work with vendors outside of the organization, and collaborate with other departments.

Proof of Licenses, Certifications and Education Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Pulled from the full job description

• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Employee assistance program, Regular Schedule: 34 hours per week

A Non-Merit vacancy exists in the Office of Information Technology.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants., Work an average scheduled workweek of 34 hours, Monday through Friday. May occasionally require additional hours, which may include weekends, evenings, and holidays. A 24 x 7 on-call rotation is required for production/technical problems.

Travel within Baltimore County, and outside of the County for work and training. May be required to use their own vehicle to respond to remote sites for troubleshooting and repair work.

Carry a County-issued smartphone.

Physical and Environmental Conditions

The work of this position is essentially sedentary and includes the operation of computers and office equipment. Employment Background Investigation

Applicants selected

for an appointment to a position in Baltimore County must successfully complete

a employment background

investigation, including, but not limited to a criminal background, education,

and fingerprint check., Work an average scheduled workweek of 34 hours, Monday through Friday. May occasionally require additional hours, which may include weekends, evenings, and holidays. A 24 x 7 on-call rotation is required for production/technical problems.

Travel within Baltimore County, and outside of the County for work and training. May be required to use their own vehicle to respond to remote sites for troubleshooting and repair work.

Carry a County-issued smartphone.

Physical and Environmental Conditions

The work of this position is essentially sedentary and includes the operation of computers and office equipment. Employment Background Investigation

Applicants selected

for an appointment to a position in Baltimore County must successfully complete

a employment background

investigation, including, but not limited to a criminal background, education,

and fingerprint check.

Employment Benefits for Non-Merit or Non-Classified, Part-Time Employees

Baltimore County General Government offers the following benefits to part-time, non-merit or non-classified employees. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace All Baltimore County offices are smoke free.

Drug free workplace Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Employee Assistance Program Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance In order to qualify for health insurance benefits (medical, prescription, dental and vision insurance), part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:

Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance In order to qualify for life insurance benefits, part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement Employees are required to participate in the Baltimore County Employees' Retirement System, with very limited exceptions.

Paid Leave Sick Leave - Monthly sick leave earnings prorated based on the number of hours worked per week. No maximum on accrual. Accrued balance can be applied toward service credit at retirement.

Vacation Leave - Monthly vacation leave earnings prorated based on the number of hours worked per week. Earnings increase after five, ten and fifteen years of service generally.

Holidays - Part-time 30 to 39 hour non-merit or non-classified employees will generally be paid for ten holidays per calendar year. Other part-time, non-merit or non-classified employees working 29 hours per week or less will receive two paid holidays per calendar year. These holidays are the Christmas holiday and the Independence Day holiday.

Bereavement Leave Jury Leave Military Leave

Baltimore County Employees Federal Credit Union Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct Deposit Payroll through direct deposit to the financial institution selected by employee is required.

Deferred Compensation Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice. Disclaimer This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.