Network Support Specialist

We're looking for an experienced Network Support Specialist who enjoys digging into complex technical challenges, helping clients succeed, and continuously expanding their expertise. In this role, you'll support a diverse client base by troubleshooting and resolving issues across networks, servers, Microsoft 365 environments, cybersecurity tools, and endpoint technologies.

This is a hands-on technical role designed for someone who already has experience supporting business technology environments and is ready to take ownership of client outcomes. You'll investigate issues, identify solutions, collaborate with teammates, and serve as a trusted advisor to the organizations we support.

The ideal candidate is curious, accountable, and energized by solving problems. They don't wait to be told what to do; they're driven to figure things out, help others, and continuously improve. If you're looking for an opportunity to grow your technical capabilities while making a meaningful impact for clients and teammates alike, we'd love to meet you.

What You'll Do

• Troubleshoot and resolve escalated technical issues for managed services clients.
• Support and maintain Microsoft 365, Windows operating systems, business applications, and endpoint devices.
• Diagnose and resolve network connectivity, hardware, software, and infrastructure-related issues.
• Assist with administration and support of Windows Server, Active Directory, Microsoft Entra ID, and cloud-based services.
• Support cybersecurity tools, endpoint protection platforms, backup solutions, and security best practices.
• Manage support requests through resolution while maintaining accurate documentation.
• Communicate technical information clearly to both technical and non-technical users.
• Collaborate with team members to resolve complex issues and improve service delivery.
• Contribute to process improvement, documentation, and knowledge-sharing initiatives.
• Participate in ongoing training and professional development opportunities., In this role, you will:
• Take ownership of technical issues from start to finish.
• Deliver reliable and timely solutions for clients.
• Build trusted relationships through responsive, professional support.
• Contribute technical expertise and collaboration to the team.
• Continuously grow your technical knowledge and capabilities.
• Demonstrate sound judgment and confidence when troubleshooting complex issues.

• Minimum of 3 years of professional IT support experience.
• Experience supporting business technology environments.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Microsoft Windows operating systems and Microsoft 365 environments.
• Ability to prioritize multiple tasks and manage competing deadlines.
• Strong verbal and written communication skills.
• Commitment to delivering exceptional customer service.

Preferred Qualifications

• Experience working for a Managed Services Provider (MSP).
• Experience supporting Windows Server environments.
• Experience with Active Directory and Microsoft Entra ID.
• Experience troubleshooting network infrastructure, including switches, routers, wireless networks, and firewalls.
• Familiarity with cybersecurity tools and best practices.
• Relevant technical certifications such as CompTIA Network+, Security+, Microsoft, Cisco, or equivalent., * You enjoy solving technical problems and understand that every issue represents a person who needs help.
• You take ownership of your work and follow issues through to resolution.
• You value collaboration and know that the best outcomes often come from working together.
• You communicate clearly and professionally with both clients and teammates.
• You embrace continuous learning and are motivated to grow your technical expertise.
• You find satisfaction in being the person others can count on when challenges arise.

If you're an experienced IT professional looking to expand your skills, make an impact, and be part of a team that values both technical excellence and strong relationships, we encourage you to apply.

Pulled from the full job description Tuition reimbursement 401(k) Health insurance Retirement plan 401(k) matching Paid time off Vision insurance, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Networking Technologies, we believe great technology solutions are built by great people. We foster an environment where team members are trusted to take ownership, solve problems, and make a meaningful impact for our clients and each other. Success here comes from a willingness to step in when challenges arise, collaborate across teams, communicate with honesty and respect, and follow through on commitments. We value people who remain steady under pressure, approach obstacles with a solutions-focused mindset, and are always looking for ways to learn, improve, and help others succeed. As part of our team, you'll have the opportunity to work alongside experienced professionals who are committed to delivering exceptional service, supporting one another, and continually growing both personally and professionally. If you're looking for a place where your contributions matter, your development is supported, and your work makes a difference every day, we'd love to hear from you.