Manager, Technology Operations

Reporting toDirector, Global Medical Operations & Capabilities,theManager, Technology Operationswillpartnerwithcross-functionalteamstodrive complex projects that support GSOs strategic objectives.This role will aid in facilitating and leading the collaboration efforts needed for the successful deployment,maintenance, and enhancementsof reporting solutions.This role will be a data championwhich includes providing the correct data and business rulesacross several MHI partners.They will promoteeffective communication between the groupsandensure collaboration between business and technical partners.

Responsibilities

• Partner with MHI business leaders and functional teams to define dashboard, reporting, and KPI requirements across multiple areas.

• Translate business needs into clear requirements for development partners andvendors andhelp shape practical technology and data solutions.

• Manage the development team and external vendors to deliver reporting tools, dashboard enhancements, and related light development work.

• Own the KPI library, including governance of definitions, business rules, and data sources to ensure consistency and usability across the organization.

• Support reporting and analytics requests from internal customers, providing responsive issue resolution and guidance on data interpretation and tool usage.

• Monitor project milestones, dependencies, follow-ups, and deliverables to ensure commitments aremet,and expectations are managed.

• Identify opportunities to improve dashboards, reporting capabilities, andtools through innovative ideas and process enhancements.

• Maintain alignment with current MHI systems, business processes,dataand applicable AbbVie policies and compliance requirements, including data privacy and related regulations.

• Collaborate cross-functionally with teams such as Medical Affairs, IT, Legal, and OEC to support compliant, integrated reporting and omnichannel initiatives.

• Track utilization, adoption, and value metrics to measure performance and business impact of dashboards, reports, and related digital solutions.

• Maintain a global perspective while designing solutions that are easy to access, intuitive to use, and supportive of a strong employee and customer experience.

• Bachelorsdegree inbusiness,technical,scientific,or analytic disciplinerequired.

• Advanceddegreeor extensive experience in operations and/or performance (commercial/customer/medical) excellenceis highly desirable.

• 2-4 years of experience withkeymedicaltools (i.e.,Veeva CRM, Qlikand/or Foundry)orcomparableexperiencerequired.

• Minimum of8-10years of experience in project management or business transformation role, business technology support or technology implementation role.

• 6 years of experience as abusiness systemsleader, or atechnology consulting function.

• Experience in leading in a multi-task environmentas well as in a virtual and matrix organization.

• Strong businessacumen:ability to think strategically and translate a strategy to an innovative and implementable plan with global and cross-functional and departmental impact.

• Operationsexperience inaMedical Affairsor Commercial organizationpreferred.

• Excellent leadership, self-management,and organizational skills; able to manage workload, set personal and team priorities and adjust as needed; financial acumen competence.

• Demonstrated ability to set and execute on strategies with global and cross-functionalanddepartmental impact.

• Strong businessacumen:ability to think strategically and translate a strategy to an innovative and implementable plan.

• Global experience preferred.

Key AbbVie Competencies:

• Buildsstrong relationships with peers and cross functionalpartners outside of team to enable higher performance.

• Learns fast, grasps the essence and flexibility to address changing needs of the business.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our long-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless and until paid andmay bemodifiedat the Companys sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.