Desktop Support Technician
Role details
Job location
Tech stack
Job description
Business Valuation Docking (Computers) Endpoint Management Inventory Management Microsoft Windows 10 Information Technology Full Stack Development Service-Level Agreement Artificial Intelligence Network Troubleshooting Business Transformation Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), The Desktop Support Technician I provides frontline technical support for end users in a Windows-based enterprise environment. This role is responsible for installing, configuring, troubleshooting, and maintaining desktop and laptop computers, peripheral devices, and standard business applications. The technician serves as a key point of contact for IT-related issues, delivering excellent customer service while resolving hardware, software, and connectivity problems in a timely manner., * Provide Tier 1 desktop support for Windows-based workstations, laptops, and peripheral devices.
- Respond to and resolve service requests and incidents through the organization's ticketing system.
- Install, configure, and support Windows operating systems, Microsoft 365 applications, and standard business software.
- Troubleshoot hardware issues involving desktops, laptops, monitors, docking stations, printers, scanners, and other peripherals.
- Assist with workstation setup, deployment, imaging, and equipment replacement activities.
- Perform user account administration tasks, including password resets, account unlocks, and basic Active Directory support.
- Support remote and onsite users with technical issues related to hardware, software, network connectivity, and email.
- Configure and deploy new employee workstations and technology equipment.
- Escalate complex technical issues to Tier 2 or specialized support teams as needed.
- Maintain accurate documentation of incidents, resolutions, and asset information.
- Assist with inventory management and tracking of IT equipment.
- Support office moves, equipment installations, and workstation relocations.
- Follow established service desk procedures, security policies, and service level agreements (SLAs).
- Provide excellent customer service and communicate technical information in a clear, user-friendly manner., Business Valuation Docking (Computers) Endpoint Management Inventory Management Microsoft Windows 10 Information Technology Full Stack Development Service-Level Agreement Artificial Intelligence Network Troubleshooting Business Transformation Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0
Requirements
CompTIA A+ Communication Microsoft 365 Prioritization Problem Solving Desktop Support Customer Service Computer Science Active Directory Technical Issues Security Policies Microsoft Outlook Technical Support Help Desk Support Microsoft Windows Account Management, * High school diploma, GED, or equivalent experience.
- 1+ year of experience in Desktop Support, Help Desk, IT Support, or a related technical role.
- Basic knowledge of Windows 10 and Windows 11 operating systems.
- Experience supporting Microsoft 365 applications, including Outlook, Teams, Word, and Excel.
- Familiarity with Active Directory, user account management, and password administration.
- Experience troubleshooting desktop hardware and peripheral devices.
- Understanding of basic networking concepts, including TCP/IP, VPN, and Wi-Fi connectivity.
- Strong customer service, communication, and problem-solving skills.
- Ability to prioritize multiple support requests in a fast-paced environment., * Associate degree in Information Technology, Computer Science, or related field.
- CompTIA A+ certification or equivalent technical certification.
- Experience with endpoint management tools such as Microsoft Intune, SCCM, or Autopilot.
- Experience in a corporate or enterprise Windows environment.
- Familiarity with ticketing platforms such as ServiceNow, Jira, or Zendesk.
Core Competencies
- Windows Desktop Support
- Hardware & Software Troubleshooting
- Microsoft 365 Support
- Active Directory Administration
- Customer Service Excellence
- Ticket Management
- Workstation Deployment
- Time Management
- Communication Skills
- Team Collaboration
Physical Requirements
- Ability to lift and move computer equipment weighing up to 25 pounds.
- Ability to travel between office locations as needed.
- Ability to work at a desk and perform occasional onsite support activities throughout the workday.
Benefits & conditions
This is a Contract to Hire position based out of Greensboro, NC. Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type