DCA IT Service Desk Technician

Stellar Professionals
Atlanta, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior

Job location

Atlanta, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Microsoft Outlook
Multi-Factor Authentication
Issue Tracking Systems
Virtual Private Networks (VPN)
Password Management
Azure
SharePoint
User Provisioning Software
Peripherals
Microsoft InTune
Deployment Automation
Hardware Asset Management
ServiceNow

Job description

Core Systems & Identity

  • Windows 11 & Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Active Directory & Microsoft Entra ID (Azure AD)
  • Multi-Factor Authentication (MFA) & Password Management

Endpoint & Asset Support

  • Microsoft Intune & Windows Autopilot (Device imaging & deployment)
  • ServiceNow (Ticketing, Incident Management & Hardware Asset Management)
  • Peripherals & Connectivity: Printers, VPNs, webcams, and docking stations

What You'll Be Doing

  • Deliver Tier 1 & 2 technical support via phone, email, chat, and desk-side assistance.
  • Resolve hardware, software, network, and application issues.
  • Manage user onboarding, offboarding, and access provisioning.
  • Maintain clear ticket tracking and documentation following ITIL best practices.

Requirements

  • Option A: High School Diploma/GED + 2+ years of Help Desk / Service Desk experience.
  • Option B: Associate Degree in IT/CS + 1+ year of technical support experience.
  • Excellent troubleshooting, communication, and customer service skills.

Apply for this position