IT Support Technician

Adams, Inc.
South Bend, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 55K

Job location

Remote
South Bend, United States of America

Tech stack

Microsoft Windows
Apple Mac Systems
Microsoft Management Console
Virtual Private Networks (VPN)
Windows Server
Windows Desktop
Wi-Fi Technology
Network Routers
Software Troubleshooting
Firewalls (Computer Science)
Information Technology
Gsuite
Firewall Services Module

Job description

  • Provide technical support to end-users, addressing software troubleshooting and computer management issues.
  • Assist with desktop support, including installation and configuration of hardware and software.
  • Manage and troubleshoot network connectivity issues, including VPN and firewall configurations.
  • Maintain accurate documentation of support requests and resolutions.
  • Collaborate with team members to enhance customer support and improve IT services.

Requirements

Adams Remco is looking for a qualified candidate to fill a position to provide IT service and support for their client base. Candidate must be willing to travel to client base in Indiana and Michigan areas to provide services. Candidate will provide support to a variety of clients, industries, systems, setups, applications, and situations. Candidate must have experience with the required list of qualifications as well as excellent communication, problem solving and customer relation skills. Candidate will need to be self-motivated, work well independently as well as within a team., * 3-5 years relevant experience

  • Industry certifications a plus
  • Can work and relate well with customers
  • Aptitude for customer support
  • Valid driver's license
  • Reliable vehicle

Necessary Abilities:

  • Strong diagnostic and problem-solving skills
  • Windows desktop installation and troubleshooting
  • Windows server installation and troubleshooting
  • Microsoft 365 administration
  • Google Workspace administration
  • Routers/Firewalls
  • Wi-Fi setup and troubleshooting
  • LAN/WAN installation and troubleshooting
  • MFP printing and scanning setup
  • Documentation of work
  • Cat5/6 wiring a plus
  • Mac OS experience a plus
  • Work well both independently and within a team
  • Keep abreast of new technologies

Benefits & conditions

Pulled from the full job description

  • 401(k)
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Vision insurance
  • Dental insurance
  • Flexible spending account, * 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance

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