Desktop Support Technician

The Desktop Support Technician is responsible for providing Tier 1 and Tier 2 technical support in a Microsoft-based enterprise environment. This role supports end-user hardware, software, communication, and collaboration technologies while delivering exceptional customer service. The ideal candidate will have experience with desktop support, help desk operations, user administration, workstation troubleshooting, and audiovisual conferencing support., * Provide desktop and help desk support for end users in a Windows environment.

• Respond to and resolve incidents and service requests through the organization's ticketing system.
• Troubleshoot and support Windows 10 workstations, laptops, and mobile devices.
• Perform hardware diagnostics, break/fix repairs, equipment replacements, and workstation deployments.
• Support physical office moves, workstation setups, and equipment installation activities.
• Administer user accounts, permissions, and group memberships within Active Directory.
• Support Microsoft Exchange and Microsoft 365 environments, including Outlook configuration and troubleshooting.
• Provide support for Azure-based services and identity management.
• Administer and troubleshoot Okta, including multi-factor authentication (MFA) setup and user access issues.
• Troubleshoot Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
• Provide remote support to users across multiple locations using remote management tools.
• Support web conferencing platforms and meeting room technologies, including audio/video equipment.
• Diagnose and resolve issues related to conference room systems, webcams, microphones, speakers, and collaboration tools.
• Assist with basic network and server troubleshooting to identify and escalate infrastructure-related issues when necessary.
• Install, configure, and maintain standard endpoint security software and security controls.
• Document incidents, resolutions, and technical procedures in accordance with established IT standards.
• Escalate unresolved issues to appropriate infrastructure, networking, or application support teams.

• 1 to 5+ years of experience in Desktop Support, Help Desk, Technical Support, or a related IT role.
• Experience supporting Windows 10 operating systems in an enterprise environment.
• Hands-on experience with Active Directory user administration and support.
• Experience supporting Microsoft Exchange and Microsoft 365 environments.
• Familiarity with Microsoft Azure administration and cloud services.
• Experience administering Okta and supporting multi-factor authentication (MFA).
• Knowledge of desktop hardware troubleshooting, break/fix support, and workstation deployments.
• Experience utilizing ITSM or ticketing platforms to manage support requests.
• Understanding of basic networking concepts and troubleshooting methodologies.
• Experience providing remote technical support.
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience supporting audiovisual (A/V) systems and conference room technologies.
• Familiarity with endpoint management tools such as Intune, SCCM, or similar platforms.
• Experience supporting hybrid cloud environments.
• CompTIA A+, Microsoft, or other relevant technical certifications.

Key Skills

• Windows 10 Support
• Active Directory
• Microsoft Exchange
• Microsoft 365 (O365)
• Azure Administration
• Okta & MFA Management
• Desktop Hardware Support
• Break/Fix Troubleshooting

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.