Level 2 IT Support Technician (MSP / VoIP)

Computer Exchange Inc
Lynchburg, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 65K

Job location

Lynchburg, United States of America

Tech stack

Microsoft Active Directory
VoIP
Dynamic Host Configuration Protocol
Desktop Computing
DNS
Issue Tracking Systems
Virtual Private Networks (VPN)
Microsoft Office
Windows Server
Networking Basics
TCP/IP
Virtual Local Area Networks
Virtualization Technology
Backup and Restore
Wireless Access Point
Software Troubleshooting
Firewalls (Computer Science)
Network Support
Laptops
Hardware Infrastructure

Job description

As a Level 2 IT Support Technician, you will be a key point of contact for our business clients. You'll handle incoming service calls, resolve escalated help desk tickets, and manage ground-level hardware, server, and network support. This role requires a strong balance of technical troubleshooting skills, active listening, and clear communication., * Help Desk & Remote Support: Answer incoming technical support phone calls and manage client tickets in a timely, professional manner.

  • Server & Infrastructure Support: Troubleshoot and maintain Windows Server environments, Active Directory, Group Policy, Office 365/M365, and local backup systems.
  • VoIP Telephony Support: Provision, configure, and troubleshoot SIP/RTP protocols, IP phones, auto-attendants, and VoIP cloud platforms.
  • Hardware & Network Troubleshooting: Diagnose and repair hardware issues (desktops, laptops, firewalls, switches, access points, and printers) both remotely and occasionally on-site.
  • Client Communication: Clearly document issue details, troubleshooting steps, and resolutions in our ticketing system while keeping clients informed throughout the process.
  • Escalations: Serve as an escalation point for basic help desk queries while knowing when to escalate complex, high-level infrastructure projects.

Requirements

We are growing and looking for an experienced Level 2 IT Support Technician to join our MSP division. If you thrive on solving technical puzzles, love helping people, and want to work with a dynamic team in a supportive environment, we want to hear from you., * Experience: Ideally you will have 2+ years of experience in an IT support role (MSP or multi-client environment experience strongly preferred).

  • Technical Proficiency:
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, VLANs).
  • Hands-on experience with Windows Server, M365/Exchange administration, and virtualization.
  • Experience supporting business VoIP communications systems.
  • Problem-Solving: Strong diagnostic skills with a methodical approach to hardware and software troubleshooting.
  • Communication: Outstanding phone presence, active listening skills, and the ability to explain technical concepts to non-technical end users.
  • Reliability: Self-motivated with strong time management skills and attention to detail.

Benefits & conditions

Pulled from the full job description

  • 401(k)
  • 401(k) matching, * 401(k)
  • 401(k) matching

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