IT Systems Analyst

The IT Systems Analyst is responsible for the day-to-day support, maintenance, and optimization of software applications that support Health & Wellness operations. This role partners with business and technical stakeholders to analyze requirements, troubleshoot application issues, and implement system enhancements that improve efficiency and user experience. Responsibilities include application support, file mapping and data integration activities, SQL-based research and analysis, testing software upgrades and patches, and managing incidents, changes, and service requests. The analyst works closely with cross-functional teams, leveraging tools such as Jira to track work and support project initiatives while ensuring applications continue to meet evolving business needs.

• Bachelor's Degree in Information Systems, Computer Science, Healthcare Informatics, Business, or a related field (preferred)
• or 5+ years of relevant experience without a degree may be accepted in lieu of degree requirements

Certification/Licensure

• No specific certification or licensure requirements, * Experience supporting enterprise business applications, including troubleshooting, maintenance, upgrades, and system enhancements.
• Experience with SQL queries, data analysis, and research to support troubleshooting, reporting, and business requirements.
• Experience with data integration processes, file mapping, data validation, and interface support.
• Experience using ticketing and project management tools such as Jira for incident, problem, change, and service request management.
• Experience gathering business requirements, documenting workflows, conducting system testing, and supporting application implementations.

Pulled from the full job description

• 403(b) matching
• Tuition reimbursement
• Pet insurance
• 403(b)
• Paid parental leave
• Parental leave
• Health insurance, We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$61,235.20-$102,065.60. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states