Help Desk Specialist

Join our dynamic team as a Help Desk Specialist and become the first line of support for our organization's IT needs! In this energetic role, you will deliver exceptional technical assistance to users, troubleshoot hardware and software issues, and ensure seamless operation of our IT infrastructure. Your proactive approach will help maintain high levels of user satisfaction and keep our systems running smoothly. This is an exciting opportunity for tech-savvy professionals eager to make a tangible impact through outstanding customer service and technical expertise., * Provide prompt and professional technical support to end-users via help desk systems, including ServiceNow, Jira, and BMC Remedy.

• Troubleshoot and resolve hardware issues related to computers, peripherals, mobile devices, and network equipment.
• Assist users with software troubleshooting across various operating systems such as Windows, macOS, and Linux.
• Support network connectivity issues by diagnosing problems related to TCP/IP, DNS, VPNs, firewalls, LAN/WAN configurations, and network administration tools like Meraki.
• Manage user accounts and permissions through Active Directory management and GPO (Group Policy Object) configurations.
• Document all support interactions accurately in customer support ticket management systems while prioritizing urgent issues.
• Collaborate with IT teams to resolve complex problems involving computer management, server support (Windows Server), and IT infrastructure components.

• Strong knowledge of Microsoft Office applications and familiarity with operating systems including Windows, macOS, and Linux.
• Proven experience in technical support roles with expertise in help desk systems such as ServiceNow or BMC Remedy.
• Solid understanding of computer networking concepts including TCP/IP protocols, DNS management, VPNs, firewalls, and LAN/WAN troubleshooting.
• Hands-on experience supporting hardware components like desktops, laptops, printers, mobile devices, and network equipment.
• Ability to analyze issues quickly using strong problem-solving skills; excellent communication skills for clear customer interactions.
• Familiarity with IT support tools such as SCCM (System Center Configuration Manager), Active Directory management, GPOs, and network administration tools like Meraki dashboards.
• Knowledge of security protocols including firewall configuration and VPN setup to ensure secure remote access.

This role offers a vibrant environment where your technical skills will directly contribute to operational excellence! We are committed to fostering growth through ongoing learning opportunities while supporting your professional development in the ever-evolving field of IT support. Join us if you're ready to energize your career by delivering top-tier help desk services that empower users and enhance organizational productivity!

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you available to work the required schedule of Saturday through Wednesday, from 12:00 AM to 8:30 AM.