IT Support Analyst - Plum Market Corporation, Inc.

The IT Support Analyst supports and maintains the technology systems used across Plum Market stores, Foodservice locations, and the Support Office. This role serves as a primary resource for help desk support, point-of-sale system maintenance, user access, equipment setup, and IT process improvement. The IT Support Analyst works closely with Team Members, Leadership, managed service providers, and security partners to resolve technical issues and help maintain reliable, secure systems., Manage and resolve issues submitted through the company help desk system, escalating matters to managed service providers when appropriate.

Set up workstations, computers, and peripheral devices for Team Members.

Install, configure, update, and troubleshoot software and hardware.

Create and maintain user accounts, access, and permissions within Microsoft 365 and Active Directory.

Configure and maintain SharePoint sites and related access.

Maintain accurate records of technology assets, assignments, repairs, replacements, and system changes.

Enter and maintain data within point-of-sale and e-commerce platforms, including LOC Store Management Suite, Magento, Xenial, Toast, and Square.

Support point-of-sale price maintenance and assist with the accuracy of system data.

Monitor security alerts, assist with incident remediation, and coordinate with the Security Operations Center (SOC) and other technology partners.

Identify recurring issues, recommend solutions, and help improve IT processes and documentation.

Provide onsite support at Plum Market stores and satellite locations as needed.

Support store and corporate technology systems outside normal business hours when scheduled or required.

Maintain positive, professional, and productive relationships with Team Members, Leadership, vendors, and technology partners.

You model and provide exceptional Guest Service.

You have a love of natural, organic, and local food.

You are detail-oriented, organized, and comfortable managing multiple priorities.

You are analytical, resourceful, and committed to finding practical solutions.

You communicate technical information clearly to Team Members and Leadership.

You are eager to expand your knowledge of technology, systems, and IT best practices.

What you will bring

Experience working in a help desk or technical support environment.

Experience troubleshooting Windows and iOS devices, printers, phones, peripheral equipment, and network connectivity.

Familiarity with enterprise networking, virtual private networks (VPNs), firewalls, and network traffic monitoring.

Proficiency with Microsoft 365 applications; experience with Microsoft Intune, SharePoint, and Active Directory is preferred.

Ability to learn and support multiple point-of-sale and e-commerce platforms; experience with LOC Store Management Suite, Square, Toast, Xenial, or Magento is a plus.

Knowledge of security alert monitoring and basic incident-remediation practices.

Strong analytical, troubleshooting, and process-improvement skills.

Ability to accurately compile, organize, and transfer data between systems.

Excellent written and verbal communication skills.

Ability to participate in a rotating on-call weekend schedule and provide occasional after-hours support.

Ability to travel occasionally to Plum Market stores and satellite locations for support, upgrades, and new openings.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Paid holidays
• Opportunities for advancement, Career Growth Opportunities - As a growing company, we provide promotional pathways, so you can grow with us!

Comprehensive Benefits Package - Medical, dental, and vision coverage for you and your family.

401(k) with Company Match - Available after just six months.

Team Member Discounts - Enjoy 20% off grocery purchases and 50% off Team Member meals.

Plum Market is more than just a workplace - it's a desirable and rewarding environment where your contributions matter.

Employment is contingent upon a successful background check.

Plum Market is a fast-growing leader in the Grocery, Food & Beverage Retail industry. We are dedicated to offering the finest selections of All Natural, Organic, Local, and Specialty Grocery items while delivering an exceptional experience to our Customers. At Plum Market, our Team Members are at the heart of everything we do . We are passionate about high-quality food, beverages, and grocery essentials, helping our Customers lead a better lifestyle. Our priority is creating a welcoming environment that supports both our Customers and our Team Members. Our Retail Grocery Stores reflect the diverse communities we serve . From our dedicated Team Members and valued Customers to our local vendors and thoughtfully curated product selection, we take pride in fostering an inclusive and thriving culture. If you share our enthusiasm, we'd love for you to apply and discover how you can be part of our team!