MES IT Coordinator

Production Support & MES Operations

• Provide day-to-day IT production support for Manufacturing Execution System (MES) applications within the manufacturing environment.
• Act as the primary site-level IT coordinator for MES production support, implementation activities, and operational readiness.
• Support MES applications throughout implementation, go-live, hypercare, stabilization, and steady-state production.
• Coordinate production support activities with Global MES teams, Operations, Quality, Validation, MSAT, Infrastructure, ERP teams, vendors, and offshore development teams.
• Manage production incidents, service requests, problem tickets, escalations, and support activities to minimize manufacturing downtime.
• Ensure MES availability, stability, and performance to support uninterrupted manufacturing operations.

Stakeholder & Cross-Functional Coordination

• Build strong relationships with:
• Manufacturing Operations
• Production
• Quality Assurance
• Validation
• MSAT
• Site IT
• Global MES Teams
• Infrastructure Teams
• ERP Teams
• Vendors
• Offshore Development Teams
• Implementation Partners
• Facilitate technical discussions between business users, functional teams, and technical support teams.
• Coordinate communication across multiple organizations to ensure timely issue resolution and project alignment.
• Provide regular production support updates to business and technical stakeholders.

MES Governance & Site Coordination

• Manage site-level MES governance including:
• Open production issues
• Change requests
• Enhancement requests
• Priorities
• Risks
• Dependencies
• Action items
• Decision tracking
• Monitor site readiness and operational support activities.
• Coordinate production releases and deployment activities.
• Support business process alignment with enterprise MES standards and manufacturing best practices.

Issue Management & Production Support

• Log, prioritize, track, investigate, and resolve MES production issues.
• Coordinate L2 and L3 support activities with Global MES teams and offshore support organizations.
• Escalate production issues appropriately while ensuring timely resolution.
• Perform root cause analysis for recurring MES issues.
• Support troubleshooting involving:
• MES applications
• Shopfloor devices
• Barcode scanners
• Label printers
• Manufacturing terminals
• ERP integrations
• LIMS interfaces
• Automation systems
• Reporting platforms
• Ensure production incidents are documented and resolved according to SLA requirements.

MES Functional & Technical Support

• Support Manufacturing Execution Systems including:
• Rockwell MES (Preferred)
• Werum PAS-X
• Siemens Opcenter
• Other enterprise MES platforms
• Coordinate MES integrations with:
• ERP Systems
• LIMS
• Automation Systems
• Barcode Systems
• Label Printing Solutions
• Shop Floor Equipment
• Manufacturing Devices
• Reporting Applications
• Assist with user access management and MES security administration.
• Support infrastructure readiness and connectivity across manufacturing systems.

Testing, Validation & Compliance

• Coordinate production validation activities with Quality and Validation teams.
• Support:
• User Acceptance Testing (UAT)
• System Integration Testing (SIT)
• Regression Testing
• Production Validation
• Assist with Computer System Validation (CSV) documentation and compliance activities.
• Ensure manufacturing systems comply with regulatory and internal quality standards.

Documentation & Knowledge Management

• Create and maintain:
• Standard Operating Procedures (SOPs)
• Work Instructions
• User Guides
• Support Documentation
• Knowledge Base Articles
• Training Materials
• Maintain accurate documentation for:
• Production support activities
• System configurations
• User roles
• MES changes
• Incident history
• Support procedures
• Coordinate knowledge transfer between implementation and production support teams.

Continuous Improvement

• Identify recurring production issues and recommend permanent corrective actions.
• Coordinate MES enhancement requests and process improvement initiatives.
• Support change management activities including impact analysis, testing, deployment, and user adoption.
• Improve production support processes, operational efficiency, and manufacturing system reliability.
• Ensure MES does not become a bottleneck for manufacturing operations., * Manufacturing Execution Systems (MES)
• Rockwell MES
• Werum PAS-X
• Siemens Opcenter
• IT Production Support
• Application Support
• Incident Management
• Problem Management
• Change Management
• Production Support
• MES Governance
• Manufacturing Operations
• Shopfloor Systems
• Business Process Reengineering
• Requirements Gathering
• Stakeholder Management
• Cross-functional Coordination
• ERP Integration
• LIMS Integration
• Automation Systems
• Barcode Systems
• Label Printing
• Shopfloor Devices
• Manufacturing Infrastructure
• User Access Management
• UAT
• SIT
• Hypercare Support
• L2/L3 Support
• Root Cause Analysis
• Computer System Validation (CSV)
• SOP Documentation
• Work Instructions
• Knowledge Transfer
• Continuous Improvement
• Risk Management
• Issue Tracking
• Offshore Team Coordination
• Vendor Management
• Quality Assurance
• Validation
• MSAT
• Manufacturing IT
• Communication Skills
• Documentation Management
• Regulatory Compliance
• GMP / GxP Manufacturing

• Bachelor's degree in Computer Science, Information Technology, Engineering, Life Sciences, Manufacturing, or related discipline.
• Experience supporting Manufacturing Execution Systems (MES) in manufacturing environments.
• Strong experience providing IT Production Support for enterprise manufacturing applications.
• Excellent stakeholder management, communication, coordination, and relationship-building skills.
• Experience supporting production incidents, issue management, and application support.
• Experience coordinating with Operations, Quality, Validation, MSAT, Infrastructure, ERP teams, vendors, and offshore support teams.
• Experience managing production support activities during implementation, go-live, hypercare, and steady-state operations.
• Knowledge of MES lifecycle, manufacturing processes, and shopfloor operations.
• Experience with business process alignment and requirements clarification.
• Strong analytical, troubleshooting, documentation, and problem-solving skills.

Preferred Qualifications

• Experience with Rockwell MES.
• Knowledge of Werum PAS-X, Siemens Opcenter, or other MES platforms.
• Experience supporting integrations between MES and:
• ERP
• LIMS
• Automation Systems
• Barcode Systems
• Label Printing
• Shopfloor Devices
• Understanding of Computer System Validation (CSV).
• Experience working within GMP/GxP regulated manufacturing environments.
• Knowledge of pharmaceutical, biotechnology, or life sciences manufacturing.