Pega Support Engineer Ewing

Responding to customer inquiries and providing technical support for Pega s products.

Troubleshooting and diagnosing product issues and bugs.

Collaborating with product development teams to enhance Pega s products and improve user experience.

Providing detailed documentation of issues and their resolution for future reference.

Collaborating with the quality assurance team to perform system testing and ensure optimal system performance.

Staying updated with the latest Pega product updates and features.

Assisting with the configuration, deployment, and implementation of Pega s products.

Contributing to the knowledge base by documenting new solutions and updating existing ones.

Providing training and guidance to clients on how to effectively use Pega s products.

Managing and prioritizing multiple tasks and projects concurrently.

Certified in CSA and CSSA (preferably 8.X)

Familiarity of all major Pega rules typically used in any workflow orchestration applications

5+ years of hands-on development experience of application modules based on design specifications, >> Understanding of Pega security models, rule-based accesses and application of the knowledge in development