L2 Deskside Support Technician

THE JUDGE GROUP, INC.
Dearborn, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 44K

Job location

Dearborn, United States of America

Tech stack

Zebra (Programming Language)
Microsoft Windows
Microsoft Active Directory
iOS
Desktop Computing
Virtual Private Networks (VPN)
System Center Configuration Manager
Citrix Systems
Zero Trust Network Access
Software Troubleshooting
Peripherals
Microsoft InTune
Laptops
ServiceNow

Job description

The L2 Deskside Support Technician provides on-site, second-level IT support at client locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.

What You'll Do

Troubleshoot desktops, laptops, mobile devices, printers, and peripherals

Support Windows, Mac (lightly), and Apple iOS (iPhones/iPads)

Log and track issues in ServiceNow

Troubleshoot Zebra scanners and printers

Handle imaging (PXE/USB), installs, upgrades, and break-fix activities

Manage devices with Intune, Active Directory, VPN, and Zscaler firewall

Requirements

5-7 years of IT support experience

Strong skills in hardware/software troubleshooting with OEMs

Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn)

Knowledge of SCCM, Citrix, and workspace management platforms

Certifications like CompTIA A+, MCP/MCSE, or OEM certs are a plus, not mandatory

Professional communication, punctuality, and customer-focused mindset

Apply for this position