System Administrator (PITD)

Do you want to join a team that is building tailored technical solutions to modernize our government's mission and our client's business? Do you have a desire to change how people work? Are you interested in helping to protect our nation's cyber interests? Join our growing team as a System Administrator (PITD), supporting the NGA customer mission.

What you get to do every day:

As a Mobile/Personal IT Devices (PITD) System Administrator within our User Facing and Data Center Services (UDS) mission, you'll play a vital role in providing our customer with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You'll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS. Mobile/PITD System Administrators are essential to our program, providing mobile solutions that enable real-time communication and collaboration for local and deployed personnel, supporting Continuity of Operations, Crisis Response, First Response, and Technical Support efforts.

Mobile/Personal IT Devices includes but not limited to:

• Laptops
• Tablets
• iPads
• Mobile Thin Clients
• Smartphones
• Flip Phones
• Mobile Hot Spots
• Secure Wireless
• RSA Tokens

Provide Tier 1/Tier 2 support of the operations and sustainment of all customer mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned.

• Operations & Sustainment

• Asset Management & Inventory
• Issuance & Return-to-inventory
• Recapitalization efforts & activities
• Vendor interaction & interfacing

• Provide exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones and assessing their needs.

• Assist with all functions within the PITD store in compliance with policies and procedures.

• Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.

• May require after hours/weekend support in support or mission, program and special projects.

• Image laptops and install specialized software as requested, adhering to standardized configurations.

• Provision RSA tokens to new customer employees and contractors, ensuring secure access to systems.

• Provide technical support to users, resolving hardware and software issues efficiently and effectively.

• Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols.

• Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues.

• Manage and track the AT&T account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections.

• Process hardware requests, ensuring timely fulfillment and accurate documentation.

• Maintain meticulous inventory control, tracking IT assets throughout their lifecycle.

• Perform administrative tasks related to asset accountability, ensuring compliance with customer policies.

• Support the life cycle management of all customer PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities.

• Maintain accurate and organized records related to IT assets, user accounts, and security protocols.

Clearance Required: Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly

Certification Required: DoD 8570 - CompTIA Security+ certification

• Requires Bachelor's degree (Computer Science, Information Systems, or Business is preferred) OR
• Experienced System Administrator with 3-5 years' experience in related field

Required Skills:

• Experience using Microsoft Intune
• Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues
• Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance
• Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations
• Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results
• Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment
• Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity
• Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction
• Professional, energetic and positive attitude
• Excellent written and verbal/interpersonal communications skills

What is ideal?

• Intelligence Community Experience preferred

• The expected salary range within the Washington, DC metropolitan area is: $104,000-$124,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.
• Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.

At Bcore, our strength comes from how we deliver impact to the mission. Whether it's architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions.