US - IT Support Analyst

Job Description: We are seeking an IT Support Analyst for Content Management (ECMs), eCTD Publishing, and Product Registration, * Ensure day-to-day second-level support for incident management, including queue management and timely resolution of incidents.

• Act as the subject-matter expert and technology expert for the publishing tool, LORENZ DocuBridge.
• Assess release notes with the process owner.
• Upgrade the system and resolve related issues.
• Provide support to assigned projects, including installation, qualification, and release activities.
• Support qualification activities as needed, including writing and executing assigned Installation Qualification and Operational Qualification scripts.
• Work and collaborate with a global team.
• Support a global user base.
• Learn new technical skills.

• Autonomous and self-motivated.
• Strong customer focus and sense of urgency.
• Strong technical expertise.
• Flexible attitude toward work assignments and new learning.
• System-administration experience with both cloud/SaaS and on-premises applications.
• Experience with REST APIs and application-integration technologies.
• Knowledge of document-management systems, Veeva Vault RIM and Quality, or LORENZ DocuBridge is a plus.
• Veeva Vault Administrator certification is a plus.
• Proficiency in common database technologies, including Oracle and MS SQL Server.
• Experience in regulatory and eCTD submission publishing; at least three years is preferred.
• Experience in Computer Systems Validation is preferred.
• Experience with DocXtools, DXC Toolbox, PleaseReview, and StartingPoint is a plus.
• Openness to supporting other systems as needed.
• Excellent command of written and spoken English.
• Strong communication and collaboration skills when working with colleagues, other IT teams, and vendors.
• Team player.
• Quality-focused with strong attention to detail.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.