Integration Specialist

To support software integrations ensuring seamless transfer of data between applications to fulfill business objectives efficiently and effectively. This includes installing, maintaining, troubleshooting issues, collaborating with teams, and documenting the application integrations, bridging business needs with technical solutions.

Reporting

• Reports to: Manager of Applications

• Supports: Cooperative Employees

• Directs: None

Responsibilities

• Implement, manage, and upgrade integration solutions and data mapping between systems.

• Monitor system performance and optimize existing integrations for efficiency and reliability.

• Identify, diagnose, and resolve integration issues, ensuring system stability.

• Conduct thorough testing (unit, integration, end-to-end) to guarantee reliability.

• Work with vendors, application coordinators, developers, project managers, and subject matter experts to gather integration requirements and provide technical insights.

• Create and maintain documentation and support guides for integrations.

• Act as liaison between software vendors and the Cooperative.

• Research and evaluate technology and make recommendations to supervisor when hardware and software should be upgraded to ensure system stability and enhance efficiency.

• Adhere to all SVEC's security standards.

• Provide after-hours support for application-related issues that require immediate attention.

• Assist in special projects, as necessary.

• Bachelor's degree in computer science or information technology required.

• Experience with troubleshooting principles, methodologies, and issue resolution techniques required.

• Thorough knowledge of software development life cycle methodologies required.

• Experience working with various Cooperative software applications preferred.

Required Skills and Abilities

• Must be able to maintain professionalism and control under all circumstances.

• Has and maintains a valid driver's license and acceptable driving record and is able to operate SVEC vehicles.

• Must become and remain certified in CPR and first aid. Must also be skilled in the use of all safety equipment.

• Ability to handle the challenge of operating efficiently under a very flexible schedule due to the number of unanticipated and unplanned requests for services from the various individuals, departments, and outside contacts with whom this position is involved.

• Leadership ability and the ability to motivate peers toward goal achievement.

• Strong verbal, written, analytical and interpersonal skills.

• Ability to perform job responsibilities in a timely manner within established guidelines under minimal supervision.

• Ability to dissect and resolve complex problems quickly and systematically.

• Demonstrated ability to provide proactive and professional service to internal customers, while assisting the IT department in fulfilling its goals and objectives.

• Possess effective techniques to research and access all sources necessary to fulfill position responsibilities.

• Must have proficient keyboarding skills.

• Must be able to develop, install, and configure and test application software.

• Ability to absorb new ideas and concepts and quickly become proficient using and administrating all applications selected by the Cooperative.

• Must have good analytical and problem-solving abilities.

• Shall be required to maintain confidentiality of information.

• Must be capable of reading and deciphering small print and numbers.

• Must have access to reliable transportation to and from work.

Physical Requirements

• Participation in SVEC job safety and training programs, relevant workshops, seminars and other SVEC sponsored courses and events.

• Must be able to use office equipment including telephone, computer, and other systems and related software in the performance of position responsibilities.

• Must be able and available, during any and all types of weather conditions, to work weekends, holidays, evenings and other times outside normal duty hours to assist in service restoration and other emergencies that may arise or when the workload demands.

• Must always maintain an operating telephone or personal communication device at his/her place of residence. Ability to contact the telephone or personal communication device must be made available to SVEC for the purpose of contacting the manager to conduct legitimate routine and/or emergency business.

• This position primarily works indoors. Must be able to lift objects unassisted (up to 30 pounds). Some standing, walking, climbing, balancing, stooping, kneeling, crouching or crawling to a minimal degree.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.