IT Operations Engineer

Generative Ai
Somerville, United States of America
yesterday

Role details

Contract type
Temporary to permanent
Employment type
Part-time / full-time
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 114K

Job location

Remote
Somerville, United States of America

Tech stack

Artificial Intelligence
Amazon Web Services (AWS)
Apple Mac Systems
Systems Engineering
Cloud Engineering
Computer Security
Identity and Access Management
Information Technology Operations
Systems Integration
Google Cloud Platform
Okta
Containerization
Gsuite

Job description

Join a lean, highly collaborative IT team where you'll own technical solutions from concept through implementation while supporting a global technology environment. This role blends systems administration, advanced technical support, automation, AI, and systems integration, making it ideal for an IT generalist who thrives in fast-paced environments., * Manage daily IT operations across MacOS, Google Workspace, and Okta.

  • Troubleshoot Tier 2-Tier 3 technical issues involving systems, networking, applications, and user access.
  • Own onboarding and offboarding processes, including zero-touch automation initiatives.
  • Support and maintain integrations across approximately 100 internal systems.
  • Design, implement, and improve automation solutions using scripting and AI tools.
  • Partner with internal teams to identify technical improvements and drive projects from idea through deployment.
  • Maintain documentation and ensure operational best practices.
  • Serve as a hands-on contributor within a small IT organization where priorities shift frequently.

Requirements

  • 4-6 years of IT Systems Administration, Systems Engineering, or IT Operations experience.
  • Strong experience supporting MacOS environments.
  • Hands-on administration of Google Workspace.
  • Experience administering Okta for identity and access management.
  • Experience with system integrations.
  • Exposure to Infrastructure as Code.
  • Tier 2-Tier 4 troubleshooting experience.
  • Experience owning technical projects from concept through implementation.
  • Hands-on scripting and automation experience.
  • Hands-on experience leveraging AI tools to improve workflows or automate processes.
  • Strong analytical and troubleshooting skills.
  • Ability to work independently with minimal oversight.
  • Comfortable in a lean IT organization with shifting priorities.
  • Excellent communication and documentation skills., * AWS or Google Cloud Platform experience.
  • Cybersecurity or compliance/audit experience.
  • Experience building workflow automations across multiple platforms.
  • Experience supporting global IT environments.
  • Exposure to zero-touch provisioning solutions.

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