Change Management Lead

EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu). USG Core Values Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02., The Change Management Lead is responsible for leading and coordinating organizational change management efforts for Enterprise Information Technology Services ( EITS) initiatives, enterprise systems, and services. This position focuses on assessing organizational readiness, understanding stakeholder impacts, and developing structured change strategies that support adoption, minimize disruption, and sustain long-term success. The Change Management Lead works closely with Planning and Engagement and other areas of EITS to ensure organizational change strategies are aligned with project delivery, stakeholder engagement, and end-user adoption efforts. This role emphasizes enterprise-level coordination, helping the organization sequence initiatives effectively, reduce change fatigue, and improve overall readiness for transformation. This role also supports organizational development efforts that strengthen internal alignment, including internal communications, clarity of mission and priorities, and overall organizational readiness for change. Knowledge, Skills, Abilities and/or Competencies

• Demonstrated experience facilitating and documenting change management efforts necessary to ensure end user adoption.
• Excellent written, oral, and facilitation communication skills.

Physical Demands Normal office environment Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website., Lead Organizational Change Management Efforts for EITS Initiatives and Enterprise Systems

• Apply structured change management principles and methodologies to support EITS projects, programs, and operational changes.
• Assess organizational readiness and identify impacts to people, processes, and workflows resulting from proposed changes.
• Develop and maintain change management plans that address stakeholder engagement, readiness, adoption, and reinforcement.
• Identify risks related to change fatigue, resistance, or disruption and develop mitigation strategies.
• Partner with Planning and Engagement and other areas of EITS to ensure change management strategies are aligned with project plans, timelines, and communications approaches.
• Support divisional awareness of cross-initiative impacts, identifying interdependencies and cumulative effects on stakeholders across the EITS portfolio.
• Capture lessons learned and refine change management practices to improve long-term effectiveness., Develop and Coordinate Organizational Change Strategies that Support Adoption and Sustained Use
• Collaborate with service owners, project teams, and areas of EITS to align change strategies with training, accessibility, and adoption programs.
• Identify audiences impacted by changes and define stakeholder-specific readiness and engagement approaches.
• Provide guidance on organizational readiness, stakeholder needs, and change impacts to inform training and adoption efforts.
• Contribute organizational readiness indicators and stakeholder feedback insights to complement adoption metrics and programmatic assessments.
• Promote approaches that improve clarity, reduce disruption, and strengthen internal alignment across the organization., Clearly and Professionally Communicate Change Impacts, Readiness, and Risk to Stakeholders
• Participate in meetings with leadership, project teams, and campus partners to discuss change impacts, readiness, and risks.
• Communicate risks, concerns, and recommendations related to organizational change in a timely and effective manner.
• Support development of materials that explain change impacts, set expectations, and promote stakeholder awareness.
• Coordinate with Planning and Engagement and other areas of EITS to ensure alignment across change, communication, and adoption efforts., Support Alignment of User-Facing Materials and Continuous Improvement
• Partner with Planning and Engagement and service owners to ensure user-facing materials support change objectives and stakeholder understanding.
• Provide input on clarity, timing, and alignment of messaging and documentation with change strategies.
• Identify opportunities to simplify processes, reduce friction, and improve stakeholder experience during transitions.
• Leverage feedback, data, and insights to inform continuous improvement of change-related practices., Support Organizational Development and Internal Alignment
• Support initiatives that strengthen internal communication, alignment, and shared understanding across EITS.
• Contribute to efforts related to organizational clarity, including mission, vision, values, and strategic priorities, ensuring alignment with change initiatives.
• Partner with leadership to identify internal communication gaps and opportunities to improve transparency, consistency, and engagement.
• Apply change management principles to internal initiatives that impact organizational culture, structure, or ways of working.
• Provide insight into organizational dynamics, helping leaders anticipate and address internal friction points during periods of change., Other Duties as Assigned

Bachelor's degree in a related field or equivalent and 2 years of professional experience, * Experience applying formal change management methodologies (e.g., Prosci, ADKAR, or similar frameworks)

• Experience in higher education or large, complex organizations
• Experience supporting enterprise technology implementations or large-scale organizational initiatives
• Familiarity with stakeholder engagement, organizational development, or internal communications strategies
• Experience collaborating across functional areas such as project management, communications, training, or IT service delivery