Senior Information Technology Coordinator II (Open)

Under general direction of the assigned Administrator, is responsible for performing senior professional level business systems analysis and project management activities which include overseeing the operation and usage of a departmental information technology system, developing procedures for and performing technical tasks, and troubleshooting related items relative to the system software. Identifying and resolving user support issues, providing training and instructions for system users, and ensuring that the Cincinnati Public Schools (CPS) goals and technology standards are followed.

EXAMPLES OF WORK PERFORMED:

(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)

Assesses customer and/or business process requirements; analyzes structure

and flow of work and data that support needs; evaluates possible solutions and

implements and/or recommends solutions that support the mission, values and

goals of the District.

Performs project management and participates on project teams responsible

for system application software implementation and upgrades.

Assist in determining project scope and staff resources required to complete projects.

Prepares project work plans and timelines.

Monitors project milestones and reports project progress to management.

Works closely with other technical staff, vendors, and contacts from other institutions to

ensure timely and efficient completion of projects.

Creates, develops and oversees processes, protocols and procedures, ensuring

compliance.

Assures technical support problem resolution related to networks, servers,

database management software, operating systems, and/or business

application software systems through cooperative relationship with District

ITM department and software vendor.

Performs system administration activities, which includes the creation and maintenance of

the software and related application software upgrades.

Creates and maintains standards, procedures, and documentation related to

area of responsibility.

May participate in audits and perform process testing, ensuring a secure processing

environment that protects the integrity and availability of information.

Implements system changes and administers access to systems and

information utilizing approved information technology security policies,

standards and guidelines.

May supervise technical/support staff as required by individual position(s);

participates in training of staff as necessary.

Effectively communicates with all levels of the organization to ensure project

success and user needs are identified and met.

Leads and facilitates training.

Creates training documentation available to a wide-variety of audiences within

the District.

Participates in/on a variety of meetings, groups, and/or committees to

communicate and confer about process analysis of existing procedures and

systems, determine complexities of new processes and projects, prepare for

testing, discuss the roll-out of new projects and software upgrades, and/or

discuss other applicable issues.

Researches and recommends required application configurations and

procedure changes to ensure optimum performance and capability to meet the

business needs of the District.

Serve as a financial system/subject matter expert and advise on decisions involving the

maintenance and daily operations of a departmental Information Technology system.

Performs routine tasks, such as producing or instructing others to produce adhoc query

reports; reviewing input material and finished products for accuracy and completeness.

Maintain and coordinate the design of the department website.

Ues established tracking system to log requests; monitors progress, tracks problems

resolution; communicates with the manager regarding unresolved problems.

May assume duties of absent employees within the department.

May assume duties of the department head in her/his absence.

Utilize a PC and related software required to perform job activities.

Perform related duties as assigned or as needed., Identifying situations requiring action and resolving problems proactively.

Preparing workflow analyses.

Evaluating and designing new systems and applying them to new or existing business

processes.

Facilitating training.

Developing creative and innovative system solutions.

Communicating technical information to a non-technical audience.

Defining problems, collecting data, establishing facts, and drawing valid conclusions.

Communicating effectively through oral and written mediums., The selection process is worth 100% of the exam grade and consists of a written exam. The passing score will be determined after the examination by the Civil Service Examiner together with the Secretary. Determination of the passing score will be based on the job analysis, analysis of examination results, consultation with subject matter experts or other professional methods., 6. SPECIAL ARRANGEMENTS FOR QUALIFIED DISABLED: Such persons may arrange with Margaret Key, Test Analyst

at 513-363-0206, no later than the application deadline, for an alternate test date, time or location, or necessary

assistance in taking the exam, providing the security or integrity of the exam is not jeopardized nor an undue hardship

(e.g., substantial additional cost or time) imposed.

7. VETERAN'S CREDIT: 20% additional credit is given for military service or service as a Red Cross nurse. To qualify, the

following requirements must be met EACH TIME an application is filed for an exam; have an honorable discharge or

transfer to the reserves with evidence of satisfactory service, OR have been a Red Cross nurse; have served on

active duty; and have shoan official document verifying such service (e.g., DD-214), no later than the exam date; and

have passed the civil service exam.

8. PASSING SCORE: Will be determined after the exam by the test analyst, subject to review and approval of the City Civil

Service Division. Determination of the passing score will be based on the job analysis, analysis of exam results,

consultation with subject matter experts, and/or other professional methods.

9. SECURITY CLEARANCE: Applicants for appointment must successfully pass a security investigation which includes a

check of employment references and criminal records.

Supervisory principles.

System design, development, implementation, and user support principles and practices.

Database management principles and practices.

Expert level principles, concepts and practices in assigned area of responsibility.

Hardware and software system design and implementation principles and practices.

Project management principles.

Applicable hardware, software, and systems.

Advanced systems analysis methods, practices, and principles.

Information system troubleshooting methods.

SQL query language or other query tools.

English usage, spelling, grammar and punctuation.

Basic mathematical principles.

Skill to:

Operate systems used by CPS, Windows, and Microsoft Office,

Google Suite, Salesforce ticketing system, Adobe Acrobat DC , sufficient training

and/or experience in such software, to perform effectively in the position with

reasonable training.

Ability to:

Supervising subordinate staff (as required).

Planning innovative, efficient, and productive information infrastructure to facilitate data

transactions.

Troubleshooting, researching, and resolving complex computer system problems;

Managing enterprise-wide, complex projects.

Evaluating and researching computer-related products.

Developing automated business systems., This is a sensitive classification therefore applicants for appointments must pass a security clearance, which includes a check of employment references and criminal records. Must have a valid Driver's License. Work occasional overtime and other than normal day shifts to meet assignment schedules., Must have a Bachelor Degree from an accredited college or university in Computer Science plus five years of experience., Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations., Must have a valid Driver License., 2. QUALIFICATIONS: Unless otherwise stated, work experience requirements must be met by paid experience, and all