Senior IT Support Specialist

Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc.

• Being a subject matter expert
• Monitor service delivery and health of the environment
• Prepares, analyzes, summarizes and presents data in formats appropriate for the decision process (oral, written reports, presentations)
• Frequent contact with others outside the work group
• Holds themselves and others accountable for demonstrating GMs values and cultural behaviors

What You'll Do:

• Support Ubuntu, Windows, and Mac desktops and laptops for various engineering teams
• Develop solutions for emerging technologies within the various engineering teams that are onsite and remote.
• Partner with other specialists to advance these solutions into standard GM builds that can be used at other locations and regions.
• Some local travel expected to other nearby sites in the San Francisco Bay area as needed.
• Onsite support up to 5 days a week.

Specific Areas of Responsibility

• Ubuntu support including troubleshooting existing Ubuntu systems and deploying new Ubuntu systems that meet specific hardware requirements as requested.
• Onsite support for Windows and Mac systems
• Support new user onboarding by coordinating hardware needs for incoming employees and users to deploy the correct solutions on day 1.
• Remote support for users who may not be onsite
• Partner with other IT teams to develop new solutions for Ubuntu, Mac and Windows as the need emerges within the local teams.
• Experience working with enterprise support tools like Ansible, Chef, Intune and JAMF

• At least 10 years of increasingly complex technical IT Support/Trouble Shooting across Ubuntu, Mac and Windows
• High level of analytical ability where problems are unusual or difficult
• High level of interpersonal skills used to work effectively with others, motivate employees, and elicit work output
• Well-developed oral and written communication skills including experience creating clear work instructions and documentation to support newly developed solutions.
• Knowledge and understanding of Corporate/unit policies and procedures
• Demonstrated technical and professional skills in job-related area
• Knowledge of computer software and hardware in an enterprise environment
• Related professional certifications or related education

Preferred Additional Experience:

• Experience with Ubuntu support for 24.04 and newer versions
• Experience with Mac configurations and automations for deployments and ongoing support
• Experience with Windows hardware platform (Desktop, Notebook's, HEVs, mobile sketch tablets)
• Experience troubleshooting both common enterprise software on a variety of hardware as well as custom written internal software running on the same hardware.
• Ability to troubleshoot common WiFi and network issues
• Inventory management experience including managing hardware inventory audits
• Experience supporting executives and other VIP users
• Experience working with ticket and project tracking tools like ServiceNow and Jira

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team., General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.