Computer Break/Fix Technician

This field break/fix position provides a wide range of hardware support and related services. This ever-changing environment presents each technician with various daily events. This team is responsible for completely satisfied customers and helping to grow Tech Guy on the Go's business in a profitable manner. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver.

Duties:

• Laptop and Printer warranty part replacement
• Install, configure, and maintain computer hardware, software, and peripherals
• Troubleshoot and resolve hardware, software, and network issues
• Provide technical support to end-users for IT-related problems
• Monitor and maintain IT infrastructure including servers, networks, and firewalls
• Perform routine repairs to Laptops, desktops.
• Printer support, Troubleshooting, Printers, Hardware, Printer repair
• Document and update IT procedures and processes
• Excellent communication skills to effectively interact with end-users and team members
• Ability to analyze technical problems and provide efficient solutions
• Prior experience in IT support or a related role is preferred
• Familiarity with mobile devices (iOS, Android) is a plus
• Collaborate with team members to analyze and resolve complex technical issues
• Communicate with team to provide the best customer service and customer support possible
• Work independently on job site

Requirements:

• Laptop and Printer part replacement
• Install, configure, and maintain computer hardware, software, and peripherals
• Troubleshoot and resolve hardware, software, and network issues
• Reliable Transportation (Uber/Lift not acceptable)
• Personal Laptop available
• Able to bend, crawl, stoop, sit, lift and move
• Onsite customer facing experience.
• Technical/mechanical hardware repair experience.
• Demonstrated technical/mechanical aptitude for learning new technology.

Demonstrated core competencies of success in this position are:

• Strong mechanical aptitude, working with tools and various alignment apparatus.
• Alignment with customer's business needs while maintaining contractual commitments.
• Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on all devices.

Willingness to travel:

• 100% (Preferred)
• Travel to job site in area is required, * Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
• Attention to detail and commitment to administrative responsibilities.
• Independent thinking while adhering to standard technological/mechanical and business procedures.
• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.
• Working independently and re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations.

Pulled from the full job description

• Flexible schedule