Information Technology Supervisor 3 (PN 20079216)

• Leads a multidisciplinary IT operations team responsible for DevOps deployments, Tier 1 support, ServiceNow administration, and cybersecurity operations.

• Oversee day-to-day DevOps activities from the operations side, including application deployment, environment management, release scheduling, and monitoring of production systems.

• Ensure timely and high-quality Tier 1 help desk support by managing ticket queues, service levels, escalation workflows, and customer service standards.

• Oversee the administration and optimization of the ServiceNow platform, including workflow management, incident and request processes, change management coordination, and system upgrades.

• Oversee staff responsible for cybersecurity operational tasks such as vulnerability remediation, identity and access management reviews, endpoint security monitoring, and compliance activities.

• Develop and enforce operational policies, standard operating procedures, and deployment best practices that enhance reliability, security, and service quality.

• Monitor team performance, service metrics, and system health; prepare reports and recommend improvements.

• Collaborate with development and infrastructure teams, security staff, and business stakeholders to ensure smooth deployments, incident response, change control, and continuous improvement.

• Manage staffing, workload prioritization, professional development, and performance evaluations for team members.

• Drive a culture of operational excellence, proactive risk management, and strong customer service across all supported functions.

• Attends training classes &/or seminars.

• Reads literature to keep abreast of & evaluate any emerging trends & technologies.

Maintain policies related to job responsibilities.

7 1/2 years (90 months') experience commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 12 months' experience in performing project management functions as defined in series purpose.

OR

Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts AND additional 5 1/2 years (66 months') exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 12 months' experience in performing project management functions as defined in series purpose.

OR

Equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology, Critical Thinking, Confidentiality, Continuous Improvement, Adaptability, Analyzation Supplemental Information

Pulled from the full job description

• Loan forgiveness
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Paid holidays, At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation), Unusual Working Conditions: Work involves operations of computer terminal for long periods of time; overtime may be required; travel may be required which may include overnight stay; may be required to be on-call 24 hours per day, 7 days per week.

Hourly wage will be paid at step 1, unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.

The final candidate selected for the position will be required to undergo a criminal background check. Rule 5123-2-02, "Background Investigations for Employment," outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life. Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support: * Inclusion * Partnership * Respect, Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.