Production Support Engineer

• Monitor multiple batch processes to completion, investigating and resolving any issues that arise during batch and feed management.
• Provide timely response, analysis, and resolution of issues identified through alert management and monitoring.
• Create and update support documentation to maintain a comprehensive knowledge base.
• Manage incidents by creating clear documentation, maintaining open communication during resolution, and following proper escalation channels.
• Provide subject matter expertise to troubleshoot and resolve application issues and user inquiries, including root cause analysis and recommending preventative actions.
• Utilize tools such as ITSM/ServiceNow, ITRS/Dynatrace, and Splunk for making updates and producing reports.

Experience: 3-5 years in an application support position with hands-on experience supporting client applications.

Technical Skills: Strong knowledge of Autosys, UNIX, and Shell scripting. Good knowledge of SQL, Oracle or a similar DBMS, and Hadoop. Experience with enterprise monitoring tools such as ITRS Geneos, Splunk, and Dynatrace.

Preferred Qualifications

• Experience working in a multi-regional team environment.
• Knowledge of the Software Development Life Cycle (SDLC).
• Working knowledge of ITIL foundations.
• Project and time management skills.
• Experience with documentation tools such as Confluence.
• Prior experience in the financial industry.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at