Junior Systems Administrator

Selection Management Systems, Inc.
Cincinnati, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Part-time (≤ 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
$ 52K

Job location

Remote
Cincinnati, United States of America

Tech stack

Microsoft Word
Microsoft Excel
Microsoft Windows
Microsoft Active Directory
Microsoft Outlook
CompTIA Network+
Dynamic Host Configuration Protocol
DNS
Hyper-V
Issue Tracking Systems
IPv4
IPv6
Virtual Private Networks (VPN)
Microsoft Office
Microsoft Software
Windows Server
Password Management
Azure
Software Deployment
TCP/IP
Wireless Access Point
Wireless Networks
Network Switches
Network Routers
Office365
Microsoft InTune
Information Technology
User Accounts
VMware

Job description

We are seeking a Part-Time Junior Systems Administrator to provide frontline IT support while assisting with basic network and infrastructure administration. This role is ideal for someone early in their IT career who is looking to develop hands-on experience with Help Desk operations, Microsoft technologies, networking, and system administration.

This position will support both onsite and remote users and work closely with senior IT staff to maintain the organization's technology environment., * Provide Tier 1 and Tier 2 technical support to end users

  • Troubleshoot hardware, software, and peripheral device issues
  • Support Microsoft 365 applications including Outlook, Teams, Word, and Excel
  • Perform password resets and account unlocks
  • Assist users with MFA and account access issues
  • Document issues and resolutions within the ticketing system
  • Escalate complex issues when appropriate
  • Assist with Active Directory and Microsoft 365 administration
  • Create, modify, and disable user accounts
  • Support workstation deployments and replacements
  • Perform software installations and updates
  • Assist with routine server and system maintenance
  • Verify backups and monitor system health
  • Troubleshoot basic network connectivity issues
  • Support wireless network troubleshooting
  • Assist with VPN setup and troubleshooting
  • Help maintain network documentation
  • Work alongside senior IT staff on network projects and upgrades, * IPv4 and IPv6
  • The difference between:
  • A router
  • A network switch
  • A wireless access point
  • Basic concepts of:
  • DNS
  • DHCP
  • VPNs
  • TCP/IP
  • Basic Windows 10/11 troubleshooting
  • Understanding of software installation and updates
  • Experience troubleshooting printers and scanners
  • Familiarity with Microsoft Office and Microsoft 365
  • Basic understanding of:
  • Active Directory
  • User accounts and permissions
  • Password management
  • Group membership concepts
  • Follow a troubleshooting process
  • Gather information from end users
  • Research solutions independently
  • Document their work clearly

Preferred Skills and Certificates

  • Follow a troubleshooting process
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Fundaments Certifications
  • Experience with:
  • Active Directory
  • Microsoft Entra ID (Azure AD)
  • Intune
  • Windows Server
  • VMware or Hyper-V

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

  • High School Diploma or equivalent
  • Coursework, certification, or practical experience in Information Technology
  • 1+ year of Help Desk, desktop support, or technical support experience preferred

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