Desktop Support Analyst

Robert Half
Alameda, United States of America
3 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Alameda, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Apple Products
Configuration Management
System Configuration
Software Deployment
Computer Equipment

Job description

We are looking for a skilled Desktop Support Analyst I to join our team in Alameda, California. This Desktop Support Analyst long-term contract position offers an excellent opportunity to provide technical support and ensure seamless operations across various systems and technologies. The ideal Desktop Support candidate will have expertise in troubleshooting and configuring hardware and software while delivering exceptional customer service. The Desktop SupportAnalyst role is for a long term contract and is an onsite position out of Alameda, Ca.

Responsibilities:

  • Provide technical support for Android devices, Apple products, and other hardware systems.

  • Manage Active Directory accounts and permissions to ensure secure access.

  • Configure and deploy EO/IR systems to meet operational requirements.

  • Perform database management tasks, including updates and maintenance.

  • Assist with hardware installations and configuration management processes.

  • Support software deployments and ensure compatibility across systems.

  • Deliver prompt and effective solutions to end-user concerns.

  • Document technical procedures and resolutions to maintain a knowledge base.

  • Collaborate with team members to improve system efficiency and reliability.

Requirements

  • Proven experience in Apple and Windows troubleshooting.

  • Familiarity with EO/IR systems and their configurations.

  • Strong understanding of Active Directory and database management.

  • Knowledge of Apple devices and computer hardware systems.

  • Experience in configuration management and software deployments.

  • Ability to diagnose and resolve technical issues efficiently.

  • Excellent communication and interpersonal skills for customer support.

About the company

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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