Help Desk Support Specialist

This role provides comprehensive end-user and network support for all software applications, hardware, and infrastructure. The specialist will be responsible for installations, upgrades, data backup and recovery procedures, and resolving technical issues in a timely manner., * Diagnose and resolve end user hardware and software issues in a timely and courteous manner

• Provide technical guidance to end users utilizing non-technical terminology
• Log and maintain detailed records regarding customer inquiries and related solutions
• Properly escalate unresolved issues to the next level of support
• Perform administration of Windows Server, Desktop Operating Systems (Windows 7, Windows 10), Microsoft Office, Exchange 2010 and higher, Office 365, and Photoshop
• Administer network switches and routers
• Perform data backup, recovery, and testing in a tightly controlled environment
• Document network and data workflow using Visio or other graphical tools
• Manage firewall and other security systems, remote access VPN, 2-factor authentication, IDS/IPS, and monitoring tools
• Support, design, and administer LAN and WAN topologies, carrier circuits, MPLS, and internet
• Install, configure, and manage virtual technologies including VMWare, vSphere, vCenter, and ESXi
• Install, configure, and maintain server, appliance, switch, and router hardware in a secure data center
• Assure compliance with all organizational policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations

• High school diploma
• 1-2 years of experience in a similar role
• Prior experience supporting a financial institution
• Understanding of information security systems, policies, procedures and compliance as it applies to technology systems, employees, and third parties
• Proficient problem resolution and root cause analysis skills
• Excellent written and verbal communication skills

Desired skills:

• Associate's or Bachelor's degree in computer science or related discipline
• ITIL familiarity

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident), For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.