Tier 1 IT Support Technician (MSP)

The Tier 1 IT Support Technician is responsible for providing exceptional first-line technical support to clients by troubleshooting hardware, software, and network-related issues in a fast-paced Managed Service Provider (MSP) environment. This role serves as the first point of contact for end users, resolving technical issues remotely and onsite while delivering outstanding customer service. The Tier 1 Technician is expected to efficiently manage support tickets, document all work performed, escalate complex issues when appropriate, and contribute to projects that improve client environments and internal processes.

Success in this role requires strong troubleshooting abilities, excellent communication skills, a willingness to learn new technologies, and the ability to prioritize multiple tasks while maintaining a high level of professionalism. The ideal candidate thrives in a collaborative team environment, takes ownership of assigned work, and is committed to providing an exceptional client experience.

What You'll Do

• Troubleshoot and resolve Windows desktop, laptop, and server issues
• Support and manage Microsoft 365, Azure AD/Entra ID, Intune, and Active Directory environments
• Provide remote phone support using our remote access tools
• Perform onsite support visits for clients throughout the Colorado Springs area
• Participate in IT projects, including workstation deployments, network upgrades, and cloud migrations
• Troubleshoot networking issues
• Document work thoroughly within the PSA/ticketing system
• Work collaboratively with senior engineers while independently managing assigned tickets
• Deliver outstanding customer service and communicate effectively with clients

• 1+ years of Managed Service Provider (MSP) experience (Required)
• Minimum of 2 years of professional IT support experience
• Strong troubleshooting and problem-solving skills
• Experience supporting Windows 10/11 and Microsoft 365
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
• Experience with Active Directory and Microsoft Entra ID
• Excellent communication and customer service skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Valid driver's license and reliable transportation for onsite client visits

Preferred Certifications

One or more of the following (or equivalent):

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Other relevant Microsoft Certifications
• Other industry-recognized technical certifications

What Makes You Successful

• You enjoy troubleshooting and figuring things out.
• You stay calm under pressure and can shift priorities quickly.
• You're dependable, organized, and accountable.
• You're eager to learn new technologies.
• You enjoy helping people and building client relationships.
• You take ownership of your work and follow issues through to resolution.
• You're a team player who is willing to jump in wherever needed., * Managed Service : 1 year (Required)
• Professional IT Support: 2 years (Required)

License/Certification:

• CompTIA A+, Comp TIA Network+, CompTIA Security+, etc (Preferred)

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Paid time off
• Paid holidays
• Opportunities for advancement, * Competitive wage based on experience
• Paid Time Off (PTO)
• Paid holidays
• 401k Retirement plan
• Ongoing training and certification opportunities
• Opportunity for advancement within a growing MSP
• Variety in your work with a healthy mix of remote support, onsite service, and project work

Ready to Join Our Team?

If you're looking for a career-not just another IT job-and enjoy working in an environment where your skills make a real impact every day, we'd love to hear from you.

Please submit your resume along with a brief cover letter telling us why you'd be a great fit for Blue Logic Solutions.

Pay: $20.00 - $26.00 per hour, * 401(k)

• Paid time off
• Tuition reimbursement

Blue Logic Solutions is a growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and technology solutions to businesses throughout Colorado. We're looking for a motivated, customer-focused IT Support Technician that has a minimum experience of a Tier 1 level technician, who thrives in a fast-paced environment, enjoys solving complex technical issues, and isn't afraid to wear multiple hats. If you're looking for a position where every day is different, you'll have opportunities to grow, and you'll work alongside a supportive team that values integrity, excellence, and customer service, we'd love to hear from you.