Desktop Support Lead Analyst

Akaasa Technologies
Baltimore, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Baltimore, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Azure
Desktop Computing
Desktop Virtualization
System Center Configuration Manager
Virtual Desktops
Citrix Systems
User Environment Management
VMware Horizon View
Microsoft InTune
Casper Suite
Laptops
ServiceNow

Job description

Provide Level 2 support for desktops, laptops, mobile devices, printers, and conference room technology.

Troubleshoot and support Virtual Desktop Infrastructure (VDI) environments, including Citrix, VMware Horizon, Azure Virtual Desktop, and Windows 365.

Configure, deploy, patch, and manage enterprise endpoints using Intune, SCCM, and Jamf.

Resolve complex technical issues escalated from Level 1 support through ServiceNow while ensuring SLA compliance.

Lead and mentor desktop support technicians and collaborate with infrastructure, network, and security teams to maintain a highly reliable end-user environment.

Requirements

6+ years of enterprise desktop support experience.

3+ years of hands-on experience supporting VDI technologies (Citrix, VMware Horizon, Azure Virtual Desktop, or Windows 365).

3+ years of experience with endpoint management tools such as Intune, SCCM, or Jamf.

Experience with Active Directory, Microsoft 365, ITIL processes, and ServiceNow is highly desirable.

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