IT Help Desk Tier 1

The IT Help Desk - Tier I position supports the IT Department by providing exceptional customer service to users calling for technical support. Answers phone calls into the help desk and documents those technical calls within the ticketing system. Ensures complete information is obtained. Provides technical service as directed; install and maintain the organization's computer hardware, software, and network infrastructure. Troubleshoots problems that arise and resolves them in a minimally disruptive manner. Assists with training end users and ensures documentation of all activities within the help desk.

Essential Functions

1. Answers calls from departmental telephone queue to assist employees with IT questions/issues.

2. Documents all calls into the ticketing system ensuring all data is captured and documented to appropriately set up tickets for success with Tier 2 and 3 support technicians.

3. Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions as directed.

4. Installs, configures and maintains personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment, as directed.

5. Tracks all equipment including laptops, personal computers, iPads, printers, etc.

6. Performs and/or oversees software and application installation and upgrades.

7. Maintains site licenses for department/organization.

8. Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.

9. Documents processes.

10. Assists personnel of other departments as a computer resource.

11. Provides computer orientation to new and existing company staff.

12. Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Technical Capacity

2. Problem Solving/Analysis

3. Communication Proficiency

4. Thoroughness

5. Time Management

6. Customer/Client Focus, * Demonstrated familiarity with Enterprise IT solutions

• Proven ability to work with internal and external customers
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-pace team environment
• Ability to continuously "exceed" company and customer expectation
• Strong communication skills & professional demeanor

Education/Certifications:

• Minimum of High School diploma or equivalent (GED)
• IT Certifications preferred

Be an Early Applicant In-Office Colorado Springs, CO, USA 26K-26K Hourly Entry level In-Office Colorado Springs, CO, USA 26K-26K Hourly Entry level Provide first-line IT support by answering help desk calls, documenting tickets, troubleshooting hardware and software issues, installing and maintaining PCs, printers, and network equipment, tracking assets, assisting users, and escalating complex problems to Tier 2/3. The summary above was generated by AI

Envision Radiology is looking for an IT Help Desk Tier 1 to join our team in Colorado Springs, CO Monday - Friday 8:00 - 5:00 | Position Pay Range: $21.76 - $26.22| Located on-site in Colorado Springs, CO, Below is a list of benefits that are offered to employees, once eligibility is met.

• Health Benefits: Medical/Dental/Vision/Life Insurance
• Company Matched 401k Plan
• Employee Stock Ownership Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program