Commercial Service Desk Coordinator - Door Systems

• Start the morning reviewing overnight inquiries, confirming schedules, and preparing the service board.
• Answer calls and emails with professionalism and care, clarifying needs and setting clear expectations.
• Match the right technician to each job, factoring in location, urgency, and availability-then route teams to customer sites.
• Capture every detail in our customer management system so the next handoff is seamless.
• Collaborate with management when complex situations arise and ensure customers feel supported from first hello to final resolution., * Customer interaction: Provide courteous, informed support via phone and email; offer guidance and service options.
• Problem solving & scheduling: Assess needs, schedule appropriate services, and escalate sophisticated issues to management when needed.
• Documentation: Record inquiries, updates, and outcomes with accuracy in our CRM/customer management tools.
• Dispatch & coordination: Efficiently dispatch vehicles and coordinate personnel to meet customer requests by considering location, urgency, and availability, and by routing teams to customer sites.
• Product knowledge: Build working knowledge of our commercial and industrial door products and services to give accurate information.

• High school diploma or equivalent; AA/BA preferred.
• 1-3 years in customer service or an administrative role preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and sound decision-making.
• Precise data entry and attention to detail.
• Comfort thriving in a fast-paced setting with smart prioritization.
• Patience, empathy, and a customer-first mindset.
• Team orientation and professionalism under pressure.
• Proficiency with customer service software, CRM systems, and Microsoft Office Suite.

Work setting

• Onsite role at our service center (not remote).
• Regular shifts available within business hours of 7:00 AM - 5:30 PM, Monday through Friday.
• Office environment; operate standard office equipment and keyboards.
• Ability to walk short distances and sit for extended periods.
• Moderate office noise level.
• Ability to lift up to 15 lbs.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Paid holidays
• Opportunities for advancement, * Hourly pay based on experience: $22.00 - $29.00
• Career advancement opportunities
• Positive work environment
• Recognitions and rewards
• Comprehensive health benefits, 401K match, 8 company-paid holidays, and PTO